ALICE MOLINA
Culver City,US
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Building and Lumber Overnight Recovery
The Home Depot Inc
San Diego, CA
07.2020 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated forklifts and pallet jacks to efficiently move materials within yard.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
- Conducted regular inspections of lumber quality, identifying defects for removal.
- Collaborated with team members to optimize loading processes for deliveries.
- Implemented best practices for material storage, enhancing organization and accessibility.
- Coordinated with suppliers to ensure timely delivery of lumber and related materials.
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Assisted customers with loading lumber and other various building materials.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Understood basic technology drawings, shipping documents and movement forms and routed and stocked incoming and outgoing products accurately.
Assistant Store Manager
Walmart Neighborhood Market
El Cajon, United States
12.2018 - 07.2020
- Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance.
- Managed 6 departments with a total of 58 employees.
- Resolved conflict between customers, between employees, and between customers and employees.
- Responsible for inventory, pricing, merchandising, and displays.
- Started as an entry-level associate and worked in every position at store up to Assistant Store Manager.
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates.
Produce Department Manager
Walmart Neighborhood Market
San Diego, United States
10.2016 - 12.2018
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Collaborated with Assistant Manger and Store Manager to plan, develop and implement correct culling procedures, as well as setting features for correct season.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
Inventory Management Supervisor
Walmart Neighborhood Market
San Diego, United States
01.2013 - 09.2016
- Controlled and safeguarded proprietary materials.
- Directed inbound/outbound logistics operations, including warehousing activities, transportation and safety performances.
- Evaluated suppliers according to quality, price and delivery speed.
- Interpreted data on maintainability, availability, strategic sourcing and supplier management.
- Resolved problems in transportation, customer issues, logistics systems and imports/exports.
- Oversaw availability and allocation of completed items, supplies and materials.
- Supervised planners, schedulers and specialists.
- Worked alongside logistics management team to develop optimization levels of supply chain efficiency, service levels and overall cost.
- Worked with other company departments to meld logistics with business systems and processes.
Customer Service Manager
Walmart Supercenter
Chula Vista, United States
07.2010 - 01.2013
- Audited selected phone calls to ensure quality of service provided.
- Created and maintained a staff training program that featured best practices for lead generation and customer retention.
- Established performance targets for staff members and tracked the results.
- Handled and resolved escalated customer complaints.
- Hired and trained new employees on an as needed basis.
- Maintained detailed records of employee performance to ensure staff members were working to potential.
- Opened and closed the business and verified all financial transactions on a daily basis.
Customer Service Manager
Walmart Supercenter
Santa Fe Springs, United States
07.2007 - 07.2010
- Created and maintained a staff training program that featured best practices for lead generation and customer retention.
- Established performance targets for staff members and tracked the results.
- Handled and resolved escalated customer complaints.
- Hired and trained new employees on an as needed basis.
- Identified breakdowns in performance or communication and implemented fixes.
- Implemented employee guidelines to create a safe work environment for everyone on the team.
- Maintained detailed records of employee performance to ensure staff members were working to potential.
- Opened and closed the business and verified all financial transactions on a daily basis.
Customer Service Desk Associate
Walmart Supercenter
Santa Fe Springs, United States
05.2007 - 07.2007
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Followed up with customers ensuring their satisfaction with their purchases.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Greeted customers and offered them assistance where possible.
Cashier
Walmart Supercenter
Santa Fe Springs, United States
02.2007 - 05.2007
- Accepted customer payments, and made change when necessary.
- Answered customers' questions on purchases, store policies, and store returns.
- Coached customers on how to use self-checkout stations.
- Counted the cash in the register at the start and end of each shift.
- Interacted in a pleasant and friendly way with store guests.
- Packed purchases into paper and plastic bags neatly to maximize space.
- Verified customers' ages for legal compliance with products such as alcohol and tobacco.
Education
High School Diploma - undefined
Lynwood High School
Lynwood, United States06.2002
Skills
Calm under pressure
Fast learner
Multitasker
Flexible/adaptable
Warehouse organization
Heavy equipment operation
Pallet jack operation
Truck loading
Stock rotation
Wood identification
Order fulfillment
Heavy lifting
Forklift operation
Paperwork processing
Yard organization
Delivery processing
Time management
Reliability
Excellent communication
Organizational skills
LANGUAGES
Fluently in Spanish and English.
AWARDS
Wal-mart Store Of The Year. (2013)
Timeline
Building and Lumber Overnight Recovery
The Home Depot Inc
07.2020 - 05.2026
Assistant Store Manager
Walmart Neighborhood Market
12.2018 - 07.2020
Produce Department Manager
Walmart Neighborhood Market
10.2016 - 12.2018
Inventory Management Supervisor
Walmart Neighborhood Market
01.2013 - 09.2016
Customer Service Manager
Walmart Supercenter
07.2010 - 01.2013
Customer Service Manager
Walmart Supercenter
07.2007 - 07.2010
Customer Service Desk Associate
Walmart Supercenter
05.2007 - 07.2007
Cashier
Walmart Supercenter
02.2007 - 05.2007
High School Diploma - undefined
Lynwood High School