Alice Moore
Phoenix,AZ
Summary
Seeking the opportunity to utilize my experience and skills in a fast paced environment. I welcome challenges that will help me grow in a developing company with the possibility for upper mobility where I can stay and excel.
Excellent communication skills: verbal, written, listening and interpersonal. Management level money handling experience: cash, debit/credit, QB. Strong multi-tasking skills in fast paced environments. Keen eye for detail and superior organization skills. Proficiency using Microsoft Word, Excel, PowerPoint (web programs). Able to work independently and in a team work environment. Superior Customer Service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Office Manager
Trees For Needs
02.2021 - 08.2023
- Answering phones and setting Estimate appointments for new and existing customers
- CCI's - customer complaint investigation - Solving customer issues
- Create customer relations - new customers
- Responsible for ordering all office supplies
- Hiring, checklist, task list, communication, attendance, performance etc.
- Cover an employees duties while out of office.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Bartender /Lead Server
Tap House Kitchen
01.2019 - 06.2020
- Opened their new location
- Lead Server - trained all new employees, I presented any and all issues to Management for Servers
- Perfected my serving/bartender skills
- Worked 5-6 shifts a week, bar and dining room
- 40 taps - craft beers.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender/Bar Manager
Playa Bar II
01.2013 - 02.2018
- Greet customers, provide excellent customer service and tend to their requests
- Upsell and promote all specials
- Create lunch & dinner specials for customers and staff
- Perform all banking needs, inventory, ordering and cultivating relationships with all vendors.
Sales/Account Manager
Swift Marketing Partners
03.2008 - 12.2013
- Researched and solicited all my own sales leads
- Built a client base billing over $65k per month
- Maintained client relations and grew their accounts
- Goal driven - made all goals challenged to me.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Created proposals for new and repeat customer business transactions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Project Manager
Eldorado Computing, Inc.
09.1995 - 03.2008
- Created a good client relationship with new business
- Create a new project plan to take clients LIVE
- Budget all plans to both parties needs
- Created and managed the "Users Group" for clients experiencing software issues
- Negotiated Hotel fare for clients and planned events each night during their visit
- Responsible for ordering all office supplies.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
No Degree - Business Administration
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZSkills
- Customer Service
- Team Supervision
- Staff Management
- Expense Reporting
- Data Entry
- Employee Supervision
- Excellent multi-tasking ability
- Human Resources
- Project Management
- Office Administration
References
Excellent references provided upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Recognized by management for reaching a Million dollars in sales 2010.
Timeline
Office Manager
Trees For Needs
02.2021 - 08.2023
Bartender /Lead Server
Tap House Kitchen
01.2019 - 06.2020
Bartender/Bar Manager
Playa Bar II
01.2013 - 02.2018
Sales/Account Manager
Swift Marketing Partners
03.2008 - 12.2013
Project Manager
Eldorado Computing, Inc.
09.1995 - 03.2008
No Degree - Business Administration
Maricopa Community Colleges - Paradise Valley Community College