Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Nelms

Relocating To Lone Tree,CO

Summary

Motivated and high-performing sales and support professional with over 6 years of experience in customer-first tech environments. Proven success in solution-based selling, customer education, and building lasting client relationships. Passionate about the Apple ecosystem and recognized for delivering personalized, trust-driven solutions to both individual and business customers. Seeking an opportunity within Apple Retail to empower others through technology, empathy, and expert product knowledge.

Overview

6
6
years of professional experience

Work History

Sales Consultant

Verizon (Cellular Sales)
08.2023 - Current
  • Delivered individualized sales experiences while maximizing plan value, device trade-ins, accessories, and protection services.
  • Built strong rapport through expert product education and lifestyle alignment, often becoming clients' go-to tech advisor.
  • Demonstrated Apple products (iPhone, iPad, Apple Watch) with emphasis on ecosystem benefits, continuity features, and user empowerment.
  • Averaged top-quartile performance in sales KPIs while upholding transparency and trust.

Sales Supervisor

Best Buy
10.2022 - 08.2023
  • Led a team of associates to exceed department goals across mobile, computing, and home entertainment categories.
  • Trained team members on customer-first sales approaches and coached through Apple-centric workflows including AppleCare+, iCloud setup, and device onboarding.
  • Acted as shift lead and departmental point-of-contact for escalations, conflict resolution, and high-urgency sales needs.
  • Ranked #114 globally in FY23 out of thousands of Best Buy employees for credit card applications, with 573 total approvals — demonstrating elite persuasion skills and customer trust-building.

Sales Associate

Best Buy
03.2021 - 10.2022
  • Specialized in Apple, mobile, and wearables—providing tailored demos of macOS, iOS, iPadOS, and cross-device workflows.
  • Excelled in customer education and tech pairing, with an emphasis on post-sale satisfaction and retention.
  • Recognized repeatedly for calm, strategic handling of high-volume customer flow and technical problem solving.
  • Supported product rollouts and promotional events, consistently meeting accessory attachment targets and customer satisfaction goals.

Lead Sales Associate

Dollar General
04.2019 - 03.2021
  • Managed store operations during key shifts, handled team coordination, and implemented visual merchandising strategies.
  • Delivered above-average upsell metrics for prepaid mobile devices and digital add-ons.
  • Cultivated early retail fundamentals including inventory integrity, point-of-sale accuracy, and customer rapport.
  • Contributed to overnight remodel efforts including planogram resets and storewide transitions.

Education

GED -

Oklahoma Department of Education
Oklahoma City, OK
08-2011

Skills

  • Expert Consultative Selling, Objection Handling & Trust-Building
  • Analytical, Solution-Oriented Problem Solving
  • Deep Fluency in Apple Devices, Services & Ecosystem Integration
  • Cross-Platform Technical Troubleshooting (Google, Microsoft, Samsung)
  • Personalized Training, User Education & Peer Mentorship
  • Customer Service, CRM Utilization & Post-Sale Relationship Management
  • Business & Consumer Needs Assessment
  • Conflict De-escalation & Adaptive Communication
  • Excels in Dynamic, Fast-Paced Retail Environments
  • Inclusive, Identity-Aware Engagement

Timeline

Sales Consultant

Verizon (Cellular Sales)
08.2023 - Current

Sales Supervisor

Best Buy
10.2022 - 08.2023

Sales Associate

Best Buy
03.2021 - 10.2022

Lead Sales Associate

Dollar General
04.2019 - 03.2021

GED -

Oklahoma Department of Education

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