ALICE OKUNOLA
Syracuse,UT
Summary
OBJECTIVE STATEMENT: I am a motivated, resilient, and captivating persuasive individual, who loves nothing more than helping people resolve their problems or render assistance in every way possible. I am a service-oriented professional that is very confident when handling, enquiries, complaints, and communications. I am a team player, who can work to timely demands and effectively manage multiple workloads.
Overview
15
15
years of professional experience
Work History
Sales Associate
Verizon
05.2023 - Current
- Listening to customers' needs and making appropriate recommendations.
- Promoting our products and services.
- Communicating the value of our offerings.
- Influencing the purchasing decisions of new and existing customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Advocate Specialist
University Of Utah Health
04.2023 - 05.2023
- Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
- Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
- Maintains excellent schedule adherence and productivity standards.
- Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
- Performs other administrative or clerical duties and projects as assigned by the manager.
Regulatory Support Coordinator
05.2022 - 10.2022
- Elligo Health
- Maintains confidentiality, prioritizes, and manages work effectively and provides exceptional customer service internally and externally
- Provide friendly customer service while handling calls for order placement and product inquiry
- Liaises with Site, Client, and IRB throughout the study to assist with regulatory maintenance, including:
- Updating and filing of essential personnel and facility documents
- Developing and maintaining tracking system
- Performing quality reviews of the eISF
- Assists with maintenance of department's mailbox
- Gathers, enters and/or updates data to maintain company records and databases
- Manage eReg access for users
- Performs other duties and responsibilities, as required
Customer Service Representative
Home Depot
07.2020 - 05.2022
- responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS).
- Provide friendly customer service while handling calls for order placement and product inquiry
- Detailed documentations of customer interaction into the system while on the phone
- Coordinate workload allocation among warehouse workers, material handlers and drivers
- Keep customers informed on status of their orders, reconcile errors in a cost-effective manner
- Resolves post-order issues such as returns and follow up to ensure customer needs are met
- De-escalate situations involving dissatisfied customers, offering patient assistant and support
- Prepare work orders; troubleshoot orders and resolve discrepancies as needed
- Allocate and research inventory for orders
- Process, audit and file various documentation
- Drive repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
MD Epic Consultant
10.2018 - 10.2018
- Cadence, Scripps Health Wave 3
- Front Desk)/Ambulatory- RN, Provided Cadence Support to Front Desk End Users – Daily routine workflow rehearsals performed during huddles/Assisted with documentation of the face sheet information, Demographic pages, Guarantor's information and Using RTE-Real Time Eligibility to Quarries for insurance coverage of patient, Basic appointment Entry
- Daily tasks require the entry and validation of the appropriate patient, reviewing source information to determine format and viability of entry into the Epic application as well as assisting end-users understanding the Department Appointment Report (DAR)
- Assisted Physicians to place Smart Set Orders, supported them with their Wrap Up Tabs which included Level of Service, follow up tabs and other key functionalities that are present in the Wrap up section
- Assisted Physician during signing their visit as well as properly documenting a closed encounter
- Assisted and supported Physicians on the Note writer (HPI, ROS, Physical Exam) which made note completion easy and workflow very straight forward to understand
- Assisted Nurses, MA's to documenting rooming activities such as demonstrating where to document vitals, Chief Complain, History, Home medications, assigning a Pharmacy as well as assisting End Users with activation and signing Patient up for MyChart.
Psychiatric Nursing Assistant
Correct Care MCMHTF
02.2018 - 10.2018
- Completes all assigned tasks and assists other team members in caring for patients
- Assisting patients with eating, bathing, dressing, toileting and all other activities of daily living (ADLs) each shift
- Documents appropriate notes that reflect patient care activities
- Collects, reports and documents patient data and information accurately and in a timely manner
- Obtain and record all parameters of vital signs to include height and weight
- Accurate intake and output is recorded as ordered and reported to the licensed nurse
- Reports abnormal vital signs are reported to the licensed nurse immediately
- Record as instructed based on findings
- The above responsibilities are a highlight of responsibilities and not a full list
- Other responsibilities may be performed as assigned.
Office Assistant
NQ Solutions
10.2016 - 12.2017
- Answer inbound customer phone calls, schedule appointments, provide highly detailed information on company's various programs and services, and get back to customers in a timely manner
- Following up with all customer requests and providing detailed notes in the system to track all work done
- Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls
- Maintain office filing and storage systems
- Greet public and clients and direct them to the correct staff member
- Monitor incoming emails and answer or forward as required
- Type documents, reports and correspondence and assist in client presentations.
Teller
Bank of America
07.2014 - 07.2015
- Receive checking and savings deposits, verify cash and endorsements
- Receive proper identification for cash back and issue receipts of deposit
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices
- Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
- Inform customers of bank products and services
- Refer customers to the proper department for issues that cannot be resolved at the teller line.
Receptionist/Associate Teacher
Kids 'R' Kids
08.2012 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Restocked supplies and submitted purchase orders to maintain stock levels
- Maintained visitor log for entering and leaving facility for security purposes
- Provided clerical support to company employees by copying, faxing, and filing documents
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Educated students in foundational concepts such as shapes, numbers, and letters
- Registered student progress and attendance on database to enable tracking history and maintain accurate records
- Watched and documented behaviors for use in identifying areas in need of support.
Customer Service Representative/Cashier
Houston Garden Center
03.2012 - 07.2012
- Built relationships with customers to encourage repeat business
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Maintained current knowledge of store promotions and highlighted sales to customers
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Tallied cash drawer at beginning and end of each work shift
- Responded promptly to requests for assistance, spills and customer inquiries
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Stocked, tagged and displayed merchandise as required.
Office Assistant-Intern
New Maxim Enterprises
06.2010 - 09.2011
- Provided project progress updates and proposed solutions to issues
- Proofread papers, letters and marketing materials to identify mistakes for quality control
- Designed and printed name tags, sign-in sheets and handouts for meetings
- Completed clerical tasks such as filing, copying, and distributing mail
- Sorted and organized files, spreadsheets, and reports
- Interacted with customers by phone, email, or in-person to provide information
- Developed correspondence letters, memos, and emails.
Customer Service Representative
MTN Communications – GRA
02.2009 - 05.2011
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Cross-trained and backed up other customer service managers
- Managed timely and effective replacement of damaged or missing products
- Delivered prompt service to prioritize customer needs
- Handled customer inquiries and suggestions courteously and professionally
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Responded proactively and positively to rapid change
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Master of Arts - Supply Chain Management
American Military University - Charles Town
05.2024
Bachelor of Science - Kinesiology
University of Houston
Houston, TX12.2018
Associate of Science - Human Nutrition, Music and Movies
Houston Community College
Katy, TX05.2014
Skills
- Google Docs
- Management Support
- Microsoft Office
- Administrative Support
- Individualized Service Plans
- Office Support
- B2B Sales and Customer Service
- Persuasive Selling
Accomplishments
- Clinical Research Training Comprehensive 80hour Training that covers core competences including but not limited to: FDA regulations including 21CFR Parts 11, 50, 54, 56 and the Common Rule ICH GCP E6 R(2) Informed Consent Process GDP following ALCOA-C principles Identification and reporting of AEs and SAEs Clinical Trial Operations from feasibility through close-out
- Data Management Comprehension and Execution of Clinical Trial Protocols Quality Assurance, Monitoring and Query Resolution Maintaining regulatory binder, housing essential documents including but not limited to 1572, DOA, Source documents, and other Investigator Site File (ISF) documents
Timeline
Sales Associate
Verizon
05.2023 - Current
Customer Advocate Specialist
University Of Utah Health
04.2023 - 05.2023
Regulatory Support Coordinator
05.2022 - 10.2022
Customer Service Representative
Home Depot
07.2020 - 05.2022
MD Epic Consultant
10.2018 - 10.2018
Psychiatric Nursing Assistant
Correct Care MCMHTF
02.2018 - 10.2018
Office Assistant
NQ Solutions
10.2016 - 12.2017
Teller
Bank of America
07.2014 - 07.2015
Receptionist/Associate Teacher
Kids 'R' Kids
08.2012 - 05.2014
Customer Service Representative/Cashier
Houston Garden Center
03.2012 - 07.2012
Office Assistant-Intern
New Maxim Enterprises
06.2010 - 09.2011
Customer Service Representative
MTN Communications – GRA
02.2009 - 05.2011
Master of Arts - Supply Chain Management
American Military University - Charles Town
Bachelor of Science - Kinesiology
University of Houston
Associate of Science - Human Nutrition, Music and Movies
Houston Community College