ALICE PADILLA
Clovis,NM
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
30
30
years of professional experience
Work History
Receptionist
DR. STEPHEN H. HAYNES
12.2015 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Facilitated effective communication between patients and medical staff, enhancing service delivery.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
STORE MANAGER
STAGE STORES INC.
12.1995 - 12.2015
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Managed inventory levels, coordinating stock replenishment and minimizing shrinkage.
- Developed training programs for staff, enhancing team performance and product knowledge.
- Implemented visual merchandising strategies to elevate brand presentation and drive sales.
- Analyzed sales data to identify trends, adjust strategies, and maximize profitability.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
CLOVIS HIGH SCHOOL
Clovis, NM05-1994
Skills
- Front desk operations
- Patient check-in
- Appointment scheduling
- Customer communication
- Cash handling
- Organization skills
- Office equipment operations
- Punctual and reliable
- Data entry
- Mail handling
- Multi-line telephone operation
- Multi-line telephone systems
Timeline
Receptionist
DR. STEPHEN H. HAYNES
12.2015 - Current
STORE MANAGER
STAGE STORES INC.
12.1995 - 12.2015
High School Diploma -
CLOVIS HIGH SCHOOL