Alice Pascual-Elijios
Seffner
Summary
Dynamic and dedicated professional with experience as a Crew Member, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective problem resolution and adherence to food safety standards. Committed to maintaining a positive work environment while ensuring cleanliness and organization in high-pressure settings.
Overview
2
2
years of professional experience
Work History
Student Volunteer
08.2021 - 08.2022
- Assisted in organizing community events to promote engagement and awareness.
- Supported logistics for volunteer activities, ensuring smooth operations and timely execution.
- Collaborated with team members to develop outreach materials for various programs.
- Engaged with participants to provide information and enhance their experience during events.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Crew Member
08.2020 - 06.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area, ensuring optimal guest experience.
- Collaborated with team members to achieve daily service goals and improve workflow.
- Followed food safety protocols to maintain high standards of hygiene and quality.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Adapted quickly to changing tasks during peak hours to meet customer demands.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Armwood High School
Seffner, FLNo Degree - Mechanical Engineering
Seminole State College of Florida
Sanford, Florida, FL05-2027
Skills
- Team collaboration
- Customer service excellence
- Cleanliness maintenance
- Food safety compliance
- Order processing
- Cash handling
- Professional communication
- Time management
- Problem resolution
- Positive work environment contribution
- Attention to detail
- Task prioritization
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Student Volunteer
08.2021 - 08.2022
Crew Member
08.2020 - 06.2021
High School Diploma -
Armwood High School
No Degree - Mechanical Engineering
Seminole State College of Florida