ALICE PEWEE
Silver Spring,MD
Summary
Dedicated customer-focused professional with over 5 years of experience in customer service and 2 years of supervisory experience. Proven ability to coordinate and supervise daily team activities, set priorities, and ensure task completion to meet performance goals. Skilled in identifying and resolving operational problems using defined processes and sound judgment. Committed to providing coaching and feedback, fostering a positive work environment, and mentoring team members. Proficient in Windows PC applications and adept at navigating and learning new systems to enhance productivity and efficiency..
Overview
11
11
years of professional experience
Work History
Office Administrator
Avalon Dental Center
01.2023 - Current
- Promoted to Office Administrator within 3 months for outstanding performance, managing order-related tasks that enhanced claims acceptance rates by 22%
- Streamlined workflows and coordinated activities across departments to improve efficiency by 55%, reducing workload by over 10 hours weekly
- Maintained accurate records of customer interactions and order statuses, ensuring timely updates to clients and resolving issues proactively
Internet Sales Representative
Hendrick Honda
07.2021 - 12.2022
- Improved customer satisfaction by 33% through proactive engagement and tailored support, efficiently resolving order-related issues
- Analyzed customer inquiries to develop effective solutions, increasing conversion rates by 28% through exceptional service on over 800 daily calls
Retail Sales Representative
T-MOBILE
10.2018 - 03.2020
- Boosted customer retention by 40% through deep product knowledge and personalized service, effectively managing customer needs and order selections
- Developed data-driven solutions to resolve complex order issues, achieving a 25% increase in operational efficiency
Shift Manager
Planet Fitness
01.2018 - 03.2020
- Coordinated and supervised daily operations for a team of 6, driving a 30% improvement in overall operational efficiency
- Set priorities for team members to ensure task completion and alignment with performance goals, achieving a 95% customer retention rate
- Identified and resolved operational problems using defined processes and expertise, enhancing service offerings and increasing sales by 35%
- Provided coaching, feedback, and annual performance reviews, fostering a culture of continuous improvement and team development
Cashier
Mc Donald's
08.2013 - 04.2017
- Increased customer loyalty by 15% through strategic service enhancements and feedback utilization
- Processed an average of 100 transactions daily, ensuring accuracy in order fulfillment and compliance with financial protocols
- Leveraged data analysis and online dashboards to identify customer preferences, driving service enhancements and increasing overall satisfaction
Education
High School Diploma -
Dr. Henry A Wise High School
Upper Marlboro, MDSkills
- Adaptability
- Customer Support
- Customer Relationship Management
- Detail Oriented
- Problem Resolution
- Proficient in Windows PC
- Strong Verbal Communication
Timeline
Office Administrator
Avalon Dental Center
01.2023 - Current
Internet Sales Representative
Hendrick Honda
07.2021 - 12.2022
Retail Sales Representative
T-MOBILE
10.2018 - 03.2020
Shift Manager
Planet Fitness
01.2018 - 03.2020
Cashier
Mc Donald's
08.2013 - 04.2017
High School Diploma -
Dr. Henry A Wise High School