Alice Phillips
PHENIX CITY,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Customer Service Specialist
Aflac
07.2012 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Client Care Specialist
American Works
10.2009 - 03.2011
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Mental Health Supervisor
West Central Georgia Regional Hospital
01.2003 - 10.2009
- Documented client progress in confidential files.
- Communicated with clients to develop social and psychiatric observations.
- Monitored patients and assessed suicide risks.
- Performed client assessments and developed treatment plans.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Provided clients with recommendations to community resources.
- Monitored client progress and provided feedback to families and treatment team members.
Education
Certificate - Medical Assisting
Virginia College Columbus Ga.
Columbus, Ga 03.2014
High School Diploma -
Kendrick High School
Columbus, GA06.1984
Skills
- Portal Systems
- Accurate Recordkeeping
- Call Centers
- Customer Retention Strategies
- Call Volume and Quality Metrics
- Problem Resolution
- Cultural Awareness
- High-Volume Call Environments
- Customer Service and Assistance
- Team Meetings
- Policy and Procedure Adherence
- Good Communication Skills
- Ability to Work Independently
- Billing Adjustments and Refunds
Timeline
Customer Service Specialist
Aflac
07.2012 - Current
Client Care Specialist
American Works
10.2009 - 03.2011
Mental Health Supervisor
West Central Georgia Regional Hospital
01.2003 - 10.2009
Certificate - Medical Assisting
Virginia College Columbus Ga.
High School Diploma -
Kendrick High School