Alice Phillips
Weatherford,TX
Summary
Dedicated truck driver with a strong work ethic and a clean driving record at Swift Transportation. Proven ability to optimize delivery routes and enhance customer satisfaction through effective communication. Skilled in vehicle inspections and DOT compliance, demonstrating attention to detail and a commitment to transportation safety.
Hardworking employee enthusiastic about learning all new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assosiate position. Ready to help team achieve company goals.
Overview
43
43
years of professional experience
Work History
Truck Driver
Indian Creek Llc, Pacific Shipping, Direct Transport Services, Swift Transportation.
02.1999 - 04.2024
- Operated commercial vehicles safely, adhering to all traffic laws and regulations.
- Conducted routine inspections of trucks, ensuring compliance with safety standards.
- Planned and mapped efficient delivery routes to optimize time and fuel consumption.
- Maintained accurate records of deliveries, mileage, and vehicle maintenance logs.
- Collaborated with dispatchers to coordinate schedules and resolve delivery issues.
- Monitored vehicle performance data to identify areas for maintenance or upgrades.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Sales Associate and Stocker
Target Stores
03.1981 - 02.1991
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in maintaining store organization and cleanliness to ensure optimal product presentation.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Educated customers on product features, benefits, and promotions to drive informed purchasing decisions.
- Managed inventory levels through effective stock replenishment and merchandise displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Waitress
Dennys, IHOP, Perkins, Uncle Sam's Pancake House
06.1984 - 05.1988
- Provided exceptional customer service in fast-paced dining environments.
- Managed orders accurately and ensured timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and service efficiency.
- Trained new team members on restaurant protocols and effective service techniques.
- Implemented process improvements that reduced wait times during peak hours.
- Maintained cleanliness and organization of dining areas to meet health standards.
- Resolved customer complaints effectively, fostering repeat business and loyalty.
- Developed strong rapport with regular customers, enhancing overall dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma -
Harrison High School
Colorado Springs, CO06-1980
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Attention to detail
- Vehicle inspection
- Commercial driving
- DOT compliance
- Vehicle inspections
- Customer-oriented
- Time management
Timeline
Truck Driver
Indian Creek Llc, Pacific Shipping, Direct Transport Services, Swift Transportation.
02.1999 - 04.2024
Waitress
Dennys, IHOP, Perkins, Uncle Sam's Pancake House
06.1984 - 05.1988
Sales Associate and Stocker
Target Stores
03.1981 - 02.1991
High School Diploma -
Harrison High School