ALICE PLANT
Hensley,AR
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
8
8
years of professional experience
Work History
Parking Lot Attendant
Best Park
09.2023 - Current
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Handled cash, made accurate change and maintained balanced cash drawer.
Dispatcher
Crothall
10.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Answered inbound calls and logged calls in busy, fast-paced call center.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Communicated with patient transporter's and environmental service staff to send out job request.
Human Resources Specialist
Kroger
06.2021 - 08.2022
- Remote to thirteen locations supporting with interviewing, hiring, pulling reports, associate engagement
- Prepared and Host hiring events
- Onboarding new employees with policies procedures
Administrative Support Personnel
Kroger
10.2018 - 06.2021
- Maintained all files, schedules, etc
- Scheduled appointments
- Proficient in Microsoft Office
- Maintained databases, including exemptions, transfers, and resignations
Payroll Clerk
Kroger
10.2018 - 06.2021
- Managed efficient payroll processing for 279 + employees
- Compiled payroll information each pay period, and individual timesheets in kronos
- Prevent payroll error through timesheet and processing verifications
Training Specialist
Kroger
06.2016 - 10.2018
- Coordinated and Scheduled training classes, covering company policies and procedures
- Delivered results using strategies such as role play, simulation and lectures
Cashier/Customer Service Desk
Kroger
10.2015 - 06.2016
- Excellent Customer Service
- Rang up customers items quickly and accurately using POS system
- Balance cash drawer
Education
High school diploma -
David Mackenzie High School
Detroit, MISkills
- Benefits Administration
- Payroll
- Microsoft Excel
- Training
- Employee Relations
- Kronos
- Microsoft Office
- Recruiting
- Microsoft Access
- Employee Orientation
- Talent Acquisition
- Microsoft Powerpoint
- Oracle
- Event Planning
- Workers' Compensation
- Performance Management
- Microsoft Excel (2 years)
- Internal audits (2 years)
- Training Development
- Talent Management
- Project Management
- Employee Retention
- Pre-Employment Screening
- Recruitment
- Benefits and Compensation
- Confidential Document Control
- Presentation Preparation
- Staff Training and Development
- Wages and Salary
- File and Records Management
- Employee Onboarding
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Parking Lot Attendant
Best Park
09.2023 - Current
Dispatcher
Crothall
10.2022 - 07.2023
Human Resources Specialist
Kroger
06.2021 - 08.2022
Administrative Support Personnel
Kroger
10.2018 - 06.2021
Payroll Clerk
Kroger
10.2018 - 06.2021
Training Specialist
Kroger
06.2016 - 10.2018
Cashier/Customer Service Desk
Kroger
10.2015 - 06.2016
High school diploma -
David Mackenzie High School