Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alice Porter

Syracuse,NY

Summary

Cooperative forklift operator with several years of experience lifting and carrying heavy loads using warehouse equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented problem-solver with strong ethics, integrity and relationship-building abilities. Talented professional with several years in warehouse environments successful at working quickly in fast-paced, demanding settings. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures. Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment. Efficient Warehouse Worker known for maintaining high productivity levels and completing tasks with precision. Skilled in inventory management, equipment operation, and quality control processes. Possess strong organizational, time management, and teamwork skills, ensuring seamless operations in fast-paced environments. Excel at communication and problem-solving to meet demanding warehouse goals.

Overview

13
13
years of professional experience

Work History

Forklift Operator/Data Entry Clerk

Dicom Logistics
East Syracuse, NY
06.2024 - Current
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.

Material Handler/Assembly Line Production Worker

Bitzer Scroll
East Syracuse, NY
06.2023 - 01.2024
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.

Forklift Operator/Data Entry Clerk

United Auto Supply Inc.
Syracuse, NY
02.2022 - 01.2023
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.

Customer Support Specialist

PPC Broadband
Syracuse, NY
02.2021 - 02.2022
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Quality Support
  • Part Wash
  • Ran HAAS MAchine

Customer Service Representative

Medical Answering Services LLC.
Syracuse, NY
10.2018 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Sales Associate

Speedway
Syracuse, NY
04.2017 - 09.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Cashier

SUBWAY®Restaurants
Syracuse, NY
02.2014 - 05.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Housekeeping Room Attendant

Comfort Inn by Choice Hotels
East Syracuse, NY
01.2012 - 11.2013
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.

Education

Associate of Science - Business Administration

Onondaga Community College
Syracuse, NY
08-2013

Some College (No Degree) - Medical Technology

Camelot College
Baton Rouge, LA

Skills

  • Shipment Processing
  • Documentation
  • Warehouse picking
  • Stock allocation
  • Inventory staging
  • Forklift Operation
  • Material Handling
  • Problem-Solving
  • Familiar with WMS
  • Dock work
  • Customer Service-Oriented
  • Order Picking
  • Teamwork and Collaboration
  • Lifts up to [Number] pounds
  • Certified forklift operator
  • Efficient data entry
  • Shipping operations
  • Pallet stacking
  • Team Player
  • Loading and unloading
  • Barcode scanning
  • Material sourcing and distribution
  • Materials Handling
  • Certified Pallet Jack Operator
  • Staging and sorting
  • Lift Equipment Operation
  • Shipping Documentation
  • Manufacturing and warehouse procedures
  • Punctual and Reliable
  • Material inventory
  • Order picking and processing
  • Heavy equipment operations
  • Warehouse Safety
  • Shipping and receiving expert
  • Process Management
  • Business ethics
  • Business problem solutions
  • Assembly line experience
  • Inventory Counts

Languages

English
Full Professional

Timeline

Forklift Operator/Data Entry Clerk

Dicom Logistics
06.2024 - Current

Material Handler/Assembly Line Production Worker

Bitzer Scroll
06.2023 - 01.2024

Forklift Operator/Data Entry Clerk

United Auto Supply Inc.
02.2022 - 01.2023

Customer Support Specialist

PPC Broadband
02.2021 - 02.2022

Customer Service Representative

Medical Answering Services LLC.
10.2018 - 03.2020

Sales Associate

Speedway
04.2017 - 09.2018

Cashier

SUBWAY®Restaurants
02.2014 - 05.2016

Housekeeping Room Attendant

Comfort Inn by Choice Hotels
01.2012 - 11.2013

Associate of Science - Business Administration

Onondaga Community College

Some College (No Degree) - Medical Technology

Camelot College
Alice Porter