Summary
Overview
Work History
Education
Skills
Timeline
Alice Quevedo

Alice Quevedo

Lancaster,CA

Summary

Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 7 years in dental healthcare environments. Excellent knowledge of care options, financial impacts and insurance.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Western Dental & Orthodontics
Palmdale, CA
09.2019 - Current
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Managed prescriptions by sending electronic requests for new medications and refills.

Office Manager

Western Dental & Orthodontics
Highland Park Ca
01.2020 - 06.2021
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Completed bi-weekly payroll for employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw team of administrative staff providing exceptional support to team professionals.

Receptionist

Western Dental & Orthodontics
Santa Clarita, CA
06.2015 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Education

High School Diploma -

North Hollywood Senior High School, North Hollywood, CA
05.2009

Skills

  • Medical Data Collection
  • HIPAA Compliance
  • Documenting and Recording Information
  • Calm and Effective Under Pressure
  • Appointment Scheduling
  • Customer Service
  • Insurance Verification
  • Administrative Supervision

Timeline

Office Manager - Western Dental & Orthodontics
01.2020 - 06.2021
Patient Care Coordinator - Western Dental & Orthodontics
09.2019 - Current
Receptionist - Western Dental & Orthodontics
06.2015 - 09.2019
North Hollywood Senior High School - High School Diploma,

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Alice Quevedo