Alice Ramirez
Lakeside,CA
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
23
23
years of professional experience
Work History
Lead Benefits and Leave of Absence Administrator
Jack in the Box, Inc.
San Diego, CA
11.2016 - Current
- Hands-on role in the administration of the company’s health and welfare benefits, including medical, dental, vision, life, and disability plans, wellness initiatives, health spending accounts (HSA), and flexible spending accounts, to ensure timely and accurate benefits enrollment & life event changes; managing data integrity, payroll deductions, and carrier/vendor file feeds; establishing & managing benefit processes; partnering in the development and distribution of benefits communications & government-mandated notices; & setting up & maintaining UltiPro (HRIS) benefit system components.
- Administer group benefits plans, including managing enrollment & life event changes, providing written & verbal explanation of benefit plans, verifying proper documentation to support coverage, & reviewing/processing funding of HSA accounts & wellness incentives.
- Manage/audit ACA eligibility process for variable-hour employees, ACA regulations, 1095C
- Manage/audit benefits system setups & maintenance in UltiPro for open enrollment & ongoing, including testing, troubleshooting, & validating benefit enrollment/life event changes, vendor interfaces & payroll deductions. Monitors HRIS system interfaces with file feeds to carriers/vendors to ensure accuracy & timeliness; identifies inaccuracies/variances & partners with HRIS, Payroll, & HR on problem resolution as needed.
- Coordination & implementation of all open enrollment activities & processes.
- Educate employees through benefit presentations, including new employee orientation for corporate employees & open enrollment presentations as needed; prepare standard communication materials for employees, including plan summaries, enrollment materials & e-mails.
- Benefits Billing and Reconciliation
- Leave Administration: Administrator specializes in the ongoing management of leaves of absence, refers employees to the third-party administrator, enters & maintains status changes in UKG/Ceridian, & communicates with employees regarding leave policy & eligibility; provides all information while on a leave of absence, along with creating coupons for benefits premiums.
- Create and follow up with employees regarding return-to-work notices.
- Review, complete, and audit the Employment Development Department (EDD) Paid Disability (PDL), Paid Family (PFL), and Disability Insurance (DI) leave of absences.
- Coordinated communication between employees and management regarding leave entitlements and procedures.
Human Resources Benefits & Workers Compensation Specialist
Marine Corps Community Services—Marine Corps Recruit Depot (MCCS-MCRD)
San Diego, CA
02.2012 - 11.2016
- Check identification, certifications, degrees, transcripts, and preliminary background paperwork.
- Prepare and meet with all new regular status employees. Brief employees on options for health, dental, life, long-term care, disability income protection with Aflac benefits, and retirement pension 401(k) through Fidelity.
- Run New Hire’s E-Verify and GIS background checks on new employees, and audit I-9s to make sure we are always in compliance.
- Request, review, and process documentation for employee common access card (CAC), SAAR form, NACI, and scooter licenses.
- Input personnel actions for recruitment, promotions, pay increases, retirements, separations, leave, benefits changes, and performance reviews using PeopleSoft (automated HR system)
- Meet with the employees to explain the process of non-emergency medical situations (planned or elective surgery, pregnancy, or other anticipated events) under the Family and Medical Leave Act (FMLA). California Family Rights Act (CFRA), for the employee or due to family health reasons.
- Process on-the-job injury claims (OJIs) and follow up with employees for their current medical status.
- Process and notify employees of upcoming audiograms, forklift training, and yearly medical examinations.
- Issue Privilege cards for employee spouses. Collect and turn in all CAC cards upon termination/resignation.
- Calculate service dates and military buyback, and process/create length of service certificates/awards.
- Prepare new hire and orientation benefit packets and ensure compliance with laws and regulations.
- Train on the first day of New Employee Orientation; explain the paperwork and how to succeed with MCCS.
- Train and explain to the new HR technicians the HR standard operating procedures via coaching, and mentor them on rules and regulations.
- Communicate with employees and prospective employees, answer questions, disseminate or explain information, and address complaints.
- Actively support the principles of the EEO program and the prevention of sexual harassment.
Transportation Administrative Assistant
StaffWorks, LLC - PriceSmart Inc.
San Diego, CA
06.2011 - 02.2013
Administrative/Personal Assistant
Strategic Systems Inc.
Encinitas, CA
04.2009 - 05.2011
Human Resources Administrative Assistant
T.B. Penick and Sons Inc.
San Diego, CA
08.2006 - 03.2009
- Responsible for screening and setting up interviews and translating Spanish interviews.
- Prepare and set up new hire documentation, provide information and drug tests/physicals, and maintain personnel files.
- Verify via E-Verify and follow up with employees regarding any issues.
- Communicate with employees and other prospective employees to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages.
- Maintain employee files and update filing, layoffs, manage inventory, mailings, and database systems, either manually or using a computer.
- Distribute health, dental, life, and 401k information to qualifying new employees every month.
- Managed EDD UI, PDL/PFL claims, and medical, dental, and life insurance billing.
- Responsible for making appointments, filing, opening and closing the office, and other duties assigned.
Administrative Assistant/CSR/Processor
American Longevity
Chula Vista, CA
05.2005 - 07.2006
Executive Legal Assistant
A-Affordable Legal Center
01.2005 - 05.2005
Customer Service Representative/Receptionist
INOVA Diagnostics Inc.
San Diego, CA
07.2004 - 12.2004
Administrative Assistant (Internship)
Paradise Valley Hospital
National City, CA
05.2004 - 12.2004
Guest Services / Safety & Asset Protection
San Diego Convention Center
San Diego, CA
06.2003 - 01.2004
Guest Services
Marriott Marquis SD Marina Hotel
San Diego, CA
06.2002 - 06.2003
Education
Bachelor's Degree - Business Administration And Management
United Education College
Chula Vista, CASkills
- I have extensive experience in human resources administration, the UKG HRIS system, and clerical procedures and systems such as word processing, managing files, auditing records, designing forms, and other office procedures and terminology I have set up 10 successful benefits open enrollments via the back office and UKG HRIS system and completed 2 dependent corporate-wide audits
- Attention to detail
- Data entry
- Customer service
- Recordkeeping and file management
- Office administration
Languages
English
Native or Bilingual
Sign Language
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Benefits and Leave of Absence Administrator
Jack in the Box, Inc.
11.2016 - Current
Human Resources Benefits & Workers Compensation Specialist
Marine Corps Community Services—Marine Corps Recruit Depot (MCCS-MCRD)
02.2012 - 11.2016
Transportation Administrative Assistant
StaffWorks, LLC - PriceSmart Inc.
06.2011 - 02.2013
Administrative/Personal Assistant
Strategic Systems Inc.
04.2009 - 05.2011
Human Resources Administrative Assistant
T.B. Penick and Sons Inc.
08.2006 - 03.2009
Administrative Assistant/CSR/Processor
American Longevity
05.2005 - 07.2006
Executive Legal Assistant
A-Affordable Legal Center
01.2005 - 05.2005
Customer Service Representative/Receptionist
INOVA Diagnostics Inc.
07.2004 - 12.2004
Administrative Assistant (Internship)
Paradise Valley Hospital
05.2004 - 12.2004
Guest Services / Safety & Asset Protection
San Diego Convention Center
06.2003 - 01.2004
Guest Services
Marriott Marquis SD Marina Hotel
06.2002 - 06.2003
Bachelor's Degree - Business Administration And Management
United Education College
Awards
Breakout Award Winner - FY2004, Team Integration Winner - FY 2023, Team Integration Winner - FY 2022, Certificate of Appreciation - 2017