Alice Ramsey
Fayetteville,NC
Summary
Adept at spearheading customer service initiatives, I enhanced team performance and customer satisfaction at Circle K through expert complaint resolution and dynamic team leadership. My blend of active listening and problem-solving skills, coupled with a knack for efficient work prioritization, consistently drove organizational improvements and team achievements.
Professional with solid background in customer service, ready for leadership role. Proven track record in managing teams and driving customer satisfaction. Reliable team player who adapts to changing needs and focuses on achieving results. Strong communication and conflict resolution skills with personable and approachable demeanor.
Diligent Lead Customer Service Representative seeking new opportunity. Demonstrated ability to handle customer inquiries effectively and resolve complex issues. Displayed strong communication and problem-solving skills.
Experienced with customer service management, ensuring high levels of customer satisfaction. Utilizes effective communication and problem-solving skills to address customer needs promptly. Strong understanding of team dynamics and leadership, fostering collaborative work environment.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Circle K
08.2022 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Housekeeper
North Carolina State Veterans Nursing Home
03.2019 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Manager in Training
Short Stop Mart
10.2016 - 03.2019
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
Education
Associate of Applied Science - Medical Billing And Coding
Miller-Motte College
Wilmington, NC06-2016
Skills
- Complaint handling
- Team member training
- Call management
- Work prioritization
- Customer complaint resolution
- Customer support
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Product knowledge
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Timeline
Lead Customer Service Representative
Circle K
08.2022 - Current
Housekeeper
North Carolina State Veterans Nursing Home
03.2019 - 08.2022
Manager in Training
Short Stop Mart
10.2016 - 03.2019
Associate of Applied Science - Medical Billing And Coding
Miller-Motte College