Alice Rich
South San Francisco,USA
Summary
Knowledgeable Unit Director with background in leading dynamic teams and enhancing patient care and operational efficiency. Energetic, self- starter who can inspire and create positive change amongst a diverse staff. Demonstrated leadership in fostering team collaboration with the common goal of increasing quality and safety for patients and their families.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Interim Unit Director: CICU and CTCU
UCSF Benioff Children's Hospital
01.2025 - Current
- Championed continuous improvement initiatives within the unit, actively seeking feedback from staff members and patients to inform positive change.
- Managed budgets effectively, identifying cost-saving measures without compromising patient care quality or staff morale.
- Facilitated interdepartmental collaboration efforts resulting in streamlined processes within the department.
- Established performance goals for each team member aligned with departmental objectives while taking into account individual skills and strengths.
- Served as a liaison between unit staff members and hospital leadership to ensure timely information sharing on organizational changes or updates.
- Ensured compliance with hospital policies, state regulations, and accreditation standards through regular audits and process improvements.
- Developed strong working relationships with physicians, nurses, ancillary staff, and administration to enhance overall teamwork and care coordination.
- Promoted a culture of safety within the unit by conducting regular risk assessments and implementing necessary preventive measures.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Unit Director: Peds Interventional Cardiology
UCSF Benioff Children’s Hospitals
12.2016 - 01.2025
- Direct management of the delivery of nursing care for a staff of 25 FTE over two campuses; San Francisco and Oakland
- Clinical services included the care of the neonatal population through geriatrics for patients with congenital and inherited heart disease
- Responsible for capital planning, department budgeting, and operational budgeting
- Collaborate with interdisciplinary teams to improve the delivery of patient care and outcomes
- Implement quality and safety measures within the department based on evidence-based practice
- Responsible for the restructuring of the nursing continuing education and orientation platform
- Responsible for the development and implementation of the Peds Interventional Cardiology Progression model for nursing expectations, advancement, and education
- Responsible for opening a four-bed Pediatric Heart Center pre-op and recovery area for continuity of care within the Cardiology service line
- Standardized clinical practice across the East Bay and West Bay Catheterization labs
- Oversite of Patient Navigators and all scheduling aspects of Catheterization and Electrophysiology procedures
- Collaborated with the Family Advisory committee with the aim to increase patient and family satisfaction
- Effectively increased Employee Engagement Survey results for the department, outperforming all scores within the children’s hospital and the national benchmark
- Responsible for ensuring compliance with the Joint Commission and Radiologic Health Branch Regulatory Accreditation standards in the departments
- Responsible for ensuring compliance with Point of Care Testing standards in the departments
- Chicanx Latinx Campus Association (CLCA) member with the goal to enhance Diversity, Equity, and Inclusion within the organization
Assistant Nurse Manager: CVICU
Lucile Packard Children’s Hospital Stanford
08.2008 - 09.2016
- Collaborated with interdisciplinary teams to improve the delivery of patient care and outcomes
- Developed and implemented numerous quality and safety changes with nursing practice as the nursing lead of the Infection Control Program in the CVICU
- Created and revised hospital policies with the aim to decrease hospital-acquired conditions
- Implemented numerous quality improvement programs and initiatives as the nursing lead of the Critical Care Local Improvement Team (LIT)
- Packard 2.0 CVICU Champion Lead
- Responsibilities included developing Day in the Life scenarios for nursing education in preparation of moving to new LPCH hospital in 2017, increasing from a 20-bed unit to a 36-bed unit
- Responsible for implementing practice expectations for the Mechanical Support Program, including ECMO and Ventricular Assist Devices (VADs)
- Actively involved in the Heart Center VAD Operations Committee as the nursing lead in the CVICU
- Created and implemented policies to grow and better support the Heart Failure Program within the organization
- Effectively increased Employee Engagement Survey results for the department with zero “dis-engaged” staff members
- Consistently rated highest among managers within the department
- Collaborated with the Stanford University Lane Library to develop and maintain the Heart Center Nursing Portal for nursing education and resource
- Collaborated with Clinical Informatics to build, implement, and maintain the electronic medical record, CERNER
- Coordinated classes and bedside teachings prior to go-live
- Responsible for successful go-live implementation for the nursing staff
Patient Care Manager: CVICU
Lucile Packard Children’s Hospital Stanford
05.2012 - 07.2014
- Direct management of nursing care delivery for a staff of 105 FTE
- Oversight includes operations, budgeting, quality clinical services, and patient experience
- Responsible for capital planning, department budgeting, and operational budgeting
- Implemented quality measures within the CVICU based on evidence-based practice
- Responsible for the development of the Nursing Standards of Care/Guidelines for the Adult Congenital Heart Disease (ACHD) Program in the CVICU
- Responsible for the development and implementation of the Benner Model Progression for nursing expectations, advancement, and education
- Responsible for the restructuring of the nursing continuing education platform
- House-wide co-chair of the CLABSI Steering Committee
- Responsible for standardizing practice within the organization
- Responsible for standardizing nursing practice with the aim to decrease hospital-acquired conditions within the organization
- Responsible for ensuring compliance with the Joint Commission Regulatory Accreditation standards in the CVICU
- Knowledge of the California Transplant Donor Network guidelines
- LPCH Excellence in Leadership Award 2012 and 2013 nominee
- Professional growth from staff nurse to assistant nurse manager to patient care manager
Administrative Nursing Supervisor – Relief ANS
Lucile Packard Children’s Hospital Stanford
01.2009 - 05.2012
- Responsible for maintaining a safe environment for the 214 beds within the organization
- Handled clinical, staffing, performance, and interpersonal issues
- Ensured quality and patient-and-family-centered-care
- Coordinated with Patient Relations to assist parents with service recovery
- Escalated issues to Administrator on Call (AOC) and/or Risk Management when deemed appropriate
- Responsible for activating the Command Center for hospital emergencies/catastrophes
- Ensured all aspects of a patient demise were managed
- Supported, coached, and mentored staff
Cardiovascular Intensive Care Unit (CVICU) – Charge Nurse
Lucile Packard Children’s Hospital Stanford
07.2003 - 08.2008
- Responsible for the supervision of nursing staff and direct patient care of a 20-bed unit
- Responsible for the immediate post-operative care of patients with congenital heart disease
- Responsible for direct patient care of patients in heart failure, including those requiring ECMO support, a Ventricular Assist Device, and/or CRRT/CVVH
- Responsible for the proper management of the ECMO bi-pass machine as an ECMO Specialist
- Cross-covered to the Pediatric Intensive Care Unit (PICU)
- Maintained all PICU competencies annually
- Primary preceptor and mentor of new hires
- Provided staff education as a member of the Intranet Newsletter Committee
- Provided staff with case studies and education on corrective surgeries and medications used in our setting
- Unit representative for the bargaining unit, CRONA
Education
Masters of Science - Nursing Administration
San Francisco State University
San Francisco, CABachelor of Science - Nursing
Dominican University of California
San Rafael, CASkills
- Managing operations and efficiency
- Teamwork and collaboration
- Staff development
- Strategic planning
- Policy implementation
- Regulatory compliance
- Problem-solving
Certification
- Registered Nurse, California, #620889
- Public Health Nurse, California, #66625
- BLS
- PALS
- ACLS
Credentials
- MSN
- RN
- PHN
Training
- Lean Leader Training
- PQMS/DMS Training
- IHI Training
Organizations
- Sigma Theta Tau – The Honor Society in Nursing
- Psi Chi – The Honor Society in Psychology
Timeline
Interim Unit Director: CICU and CTCU
UCSF Benioff Children's Hospital
01.2025 - Current
Unit Director: Peds Interventional Cardiology
UCSF Benioff Children’s Hospitals
12.2016 - 01.2025
Patient Care Manager: CVICU
Lucile Packard Children’s Hospital Stanford
05.2012 - 07.2014
Administrative Nursing Supervisor – Relief ANS
Lucile Packard Children’s Hospital Stanford
01.2009 - 05.2012
Assistant Nurse Manager: CVICU
Lucile Packard Children’s Hospital Stanford
08.2008 - 09.2016
Cardiovascular Intensive Care Unit (CVICU) – Charge Nurse
Lucile Packard Children’s Hospital Stanford
07.2003 - 08.2008
Masters of Science - Nursing Administration
San Francisco State University
Bachelor of Science - Nursing
Dominican University of California
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