Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alice Rodríguez

Ocala,FL

Summary

Dynamic Store Manager with extensive experience at Walgreens, excelling in inventory management and customer service. Proven track record in driving sales growth and enhancing operational efficiency. Skilled in employee training and financial analysis, fostering a high-performing team culture that consistently meets business objectives. Recognized for resolving customer issues swiftly and effectively.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
Gainesville, FL
09.2022 - Current
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Assessed operational efficiency of the store's departments.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Resolved customer complaints in a timely manner.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Monitored inventory levels and placed orders to restock shelves.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Maintained accurate records of employee performance reviews.
  • Updated POS system with new products and promotional offers.
  • Created weekly work schedules for store personnel.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Assistant Manager

Walgreens
Gainesville, FL
04.2007 - 09.2022
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Recruited and trained new employees to meet job requirements.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Proposed or approved modifications to project plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented quality control measures to uphold company standards.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Education

Bachelor of Administration - Marketing

University Of Puerto Rico
Puerto Rico
05-2004

Skills

  • Inventory management
  • Sales forecasting
  • Customer service
  • Employee training
  • Financial analysis
  • Visual merchandising

Languages

Spanish
Full Professional

Certification

  • Food Manager Certification
  • Register Pharmacy Techician

Timeline

Store Manager

Walgreens
09.2022 - Current

Assistant Manager

Walgreens
04.2007 - 09.2022

Bachelor of Administration - Marketing

University Of Puerto Rico

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