Alice Rowser
San Jacinto,CA
Summary
Outgoing Hairstylist skilled in studying facial features and hair condition to determine hairstyles and treatments for individual clients. Upsells salon products and promotes business to exceed sales goals. Engages in light conversation to establish trust, likability and loyalty with customers.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Hair Stylist
01.1995 - Current
- Consultation: Begin each appointment with a consultation to understand the client’s desired hairstyle, preferences, and any specific hair care concerns or limitations
- Haircutting and Styling: Perform hair cutting, trimming, and shaping using various techniques and tools
- Product Knowledge and Recommendations: Stay knowledgeable about various hair care products, including shampoos, conditioners, styling products, and tools
- Advise clients on suitable products for their hair type, provide styling tips, and recommend at-home care routines
- Continued Education and Skill Development: Stay updated on industry trends, new techniques, and products through continuous education and training
Customer Service Specialist
TDS Telecom
St. George, Utah
08.2022 - 07.2024
- Provide administrative assistance to executives or department heads, including managing schedules, organizing meetings, handling correspondence, and maintaining office records
- Ensure efficient office operations by managing office supplies, equipment, and facilities
- Coordinate maintenance and repairs as needed and implement systems to improve productivity and streamline processes
Mesquite Gaming
08.2021 - 06.2022
- Ensure that all transactions are processed correctly, maintaining a high level of attention to detail
- Double-check prices, quantities, and discounts to avoid errors and prevent discrepancies
- Proactively inform customers about promotional offers, additional products, or related items that may enhance their shopping experience or meet their needs
- This can contribute to increased sales and customer satisfaction
- Stay updated on product information, pricing, promotions, and any relevant policies to provide accurate and helpful information to customers
Education
Cal Poly Pomona
Pomona, CA09.1991
Skills
- Communication
- Empathy
- Problem-solving
- Patience
- Product knowledge
- Time management
- Adaptability
- Active listening
- Conflict resolution
- Technical proficiency
Personal Information
Title: Customer Service Specialist
Certification
- Licensed Real Estate Agent with the state of Utah
Timeline
Customer Service Specialist
TDS Telecom
08.2022 - 07.2024
Mesquite Gaming
08.2021 - 06.2022
Hair Stylist
01.1995 - Current
Cal Poly Pomona