Alice Russell Hooper
Greensboro,NC
Summary
Dynamic professional with extensive experience at Quest Diagnostics, excelling in client communication and issue resolution. Proven ability to navigate regulatory compliance while delivering tailored solutions. Adept at data analysis and training new hires, ensuring high service delivery standards and enhancing customer satisfaction. Committed to optimizing patient care through effective collaboration.
Overview
23
23
years of professional experience
Work History
Rep. Anatomic Pathology Resolution
Quest Diagnostics
Greensboro, NC
02.2002 - Current
- Communicate with and educate clients in order to expedite patient care/results
- Formulated communications to clients concerning resolution of issues
- Collaborated closely with cross-functional teams in order to provide comprehensive resolutions for clients
- Provided training sessions for new hires on how to effectively resolve client issues
- Maintained up-to-date knowledge of Quest SOP's as well as relevant industry regulations impacting service delivery standards
- Understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels
- Strength in research and application
- Advise clients of test codes better suited for their individualized needs
Education
Associate of Applied Science - COMPUTERIZED ACCOUNTING
BROOKSTONE COLLEGE OF BUSINESS
Greensboro, NC09-1993
Some College (No Degree) - COMPTIA A+
GTCC
Greensboro, NCSome College (No Degree) - COMPTIA NETWORK+
GTCC
Greensboro, NCSkills
- Client communication
- Issue resolution
- Regulatory compliance
- Data analysis
- Test ordering
- Customer service
Timeline
Rep. Anatomic Pathology Resolution
Quest Diagnostics
02.2002 - Current
Associate of Applied Science - COMPUTERIZED ACCOUNTING
BROOKSTONE COLLEGE OF BUSINESS
Some College (No Degree) - COMPTIA A+
GTCC
Some College (No Degree) - COMPTIA NETWORK+
GTCC
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