Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Sanchez

Denton,TX

Summary

32 Years of mortgage experience with expertise in Loan processing and customer service. My goal is to help people to obtain the American Dream. Exceptional analytical and problem-solving skills organized and detail-oriented leader who can handle diverse and concurrent assignments. Strong ability to work in a high-pace and high-volume environment; enthusiastic, and self-motivated. Excellent written and verbal communication skills and a strong team player.

Overview

10
10
years of professional experience

Work History

Loss Mitigation Specialist

NewRez
01.2025 - Current
  • Analyzed borrower financial situations to determine optimal loss mitigation strategies.
  • Collaborated with legal teams to facilitate loan modifications and short sales.
  • Developed comprehensive reports on loss mitigation outcomes and trends for senior management.
  • Trained junior staff on compliance regulations and best practices in loss mitigation processes.
  • Streamlined communication between departments to enhance efficiency in case resolutions.
  • Implemented process improvements that reduced turnaround times for loan modifications.
  • Managed high-risk accounts, negotiating terms to minimize losses effectively.
  • Evaluated industry standards to ensure alignment with organizational policies and procedures.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
  • Discussed property liquidation options with customers.
  • Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
  • Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
  • Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
  • Maintained strong relationships with external partners such as attorneys, real estate agents, and mortgage servicers to facilitate seamless cooperation during the loss mitigation process.
  • Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
  • Collaborated with cross-functional teams to develop and implement new loss mitigation processes, enhancing operational efficiency.
  • Provided reinstatement and payoff quotes to clients.
  • Helped customers navigate options to maintain homeownership.

Air Associate

Amazon Air
11.2023 - Current
  • Take Packages coming down chute into Pod container stack packages into neat rows to secure packages weighing up to 50 lbs from falling during mid flight. Close out pod container once pod is completely full
  • Move containers into proper zone
  • Remove packages from pod container onto conveyor belt
  • Set up containers for incoming flights

Customer Service Representative

Fortis Printing
08.2023 - 02.2024
  • Inbound calls
  • Filing documents
  • Taking orders and pulling previous orders to confirm product and color for labels
  • Creating new color scheme and color match to customers labels
  • Entering new orders into systems from Purchase orders, confirming quantities with customer. Follow up with each dept to confirm delivery date

Sr Mortgage Processor

Premier Nationwide Lending
06.2021 - 12.2022
  • Provide training to Junior Processors. Loan officer assistants and new Loan Officers.
  • Communicate and interface processing decisions in a clear and concise manner to loan officers and loan assistants within the company SLA time frame.
  • Maintain a pipeline of 30-40 files per month. Close 15-25 on average.
  • Request services on a file such as title commitment, appraisal, HOI, Flood certificate, MI, Fraudguard, Supplements on a credit report when required, written verification of employment, verbal verification, payoffs.
  • Calculate income to ensure borrowers qualification through paystubs Verification of employment, account statements and tax returns.
  • Performed credit risk analysis of each client, analyzed credit report and assets/investments to confirm creditworthiness to determine potential risk for investor and had to ensure no judgments or liens of record, no SSN variations and inquiries
  • Run AUS for approval. I run compliance and submit files into Underwriting.
  • Met closing target deadlines 99%

Mortgage Processor

Great Western Home Loans
04.2020 - 06.2021
  • Provide training to Junior Processors. Loan officer assistants and new Loan Officers.
  • Communicate and interface processing decisions in a clear and concise manner to loan officers and loan assistants within the company SLA time frame.
  • Maintain a pipeline of 30-40 files per month. Close 15-25 on average.
  • Request services on a file such as title commitment, appraisal, HOI, Flood certificate, MI, Fraudguard, Supplements on a credit report when required, written verification of employment, verbal verification, payoffs.
  • Calculate income to ensure borrowers qualification through paystubs Verification of employment, account statements and tax returns.
  • Performed credit risk analysis of each client, analyzed credit report and assets/investments to confirm creditworthiness to determine potential risk for investor and had to ensure no judgments or liens of record, no SSN variations and inquiries
  • Run AUS for approval. I run compliance and submit files into Underwriting.
  • Met closing target deadlines 99%
  • Process mortgage applications to ensure compliance with regulations and guidelines.
  • Review financial documents for accuracy and completeness, facilitating timely loan approvals.
  • Coordinate with underwriters to resolve issues and expedite loan processing workflows.
  • Maintain detailed records of all transactions using industry-standard software systems.

Mortgage Processor

Gateway First Bank
03.2019 - 04.2020
  • Provide training to Junior Processors. Loan officer assistants and new Loan Officers.
  • Communicate and interface processing decisions in a clear and concise manner to loan officers and loan assistants within the company SLA time frame.
  • Maintain a pipeline of 30-40 files per month. Close 15-25 on average.
  • Request services on a file such as title commitment, appraisal, HOI, Flood certificate, MI, Fraudguard, Supplements on a credit report when required, written verification of employment, verbal verification, payoffs.
  • Calculate income to ensure borrowers qualification through paystubs Verification of employment, account statements and tax returns.
  • Performed credit risk analysis of each client, analyzed credit report and assets/investments to confirm creditworthiness to determine potential risk for investor and had to ensure no judgments or liens of record, no SSN variations and inquiries
  • Run AUS for approval. I run compliance and submit files into Underwriting.
  • Met closing target deadlines 99%

AR/Data Entry

84 Lumber Company
01.2018 - 03.2019
  • Maintain Driver/Hauler tickets to assure payment of the load delivered is priced correctly.Invoice daily deliveries and update Hyphen with corrected invoice number before requesting payment
  • Receive Special Orders into the system.
  • Review estimates sent in against PO’s in Hyphen as to assure no double orders, if so then take to manager so that he can verify this shipment needs to be shipped to Builder site.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sr Mortgage Processor

Premier Nationwide Lending
08.2015 - 11.2017
  • Provide training to Junior Processors. Loan officer assistants and new Loan Officers.
  • Communicate and interface processing decisions in a clear and concise manner to loan officers and loan assistants within the company SLA time frame.
  • Maintain a pipeline of 30-40 files per month. Close 15-25 on average.
  • Request services on a file such as title commitment, appraisal, HOI, Flood certificate, MI, Fraudguard, Supplements on a credit report when required, written verification of employment, verbal verification, payoffs.
  • Calculate income to ensure borrowers qualification through paystubs Verification of employment, account statements and tax returns.
  • Performed credit risk analysis of each client, analyzed credit report and assets/investments to confirm creditworthiness to determine potential risk for investor and had to ensure no judgments or liens of record, no SSN variations and inquiries
  • Run AUS for approval. I run compliance and submit files into Underwriting.
  • Met closing target deadlines 99%
  • Oversaw mortgage application processing, ensuring compliance with industry regulations and company standards.
  • Coordinated communication between clients, underwriters, and loan officers to facilitate timely approvals.
  • Mentored junior processors, enhancing team performance through training on best practices and systems usage.

Education

General Law - General Law

Shenandoah Community College
Newnan, GA
01.1996

Paralegal -

International Business School
Denton, TX
01.1994

Skills

  • ICE Mortgage Technology platforms (Encompass, AllRegs) Unify CRM ,Empower LOS, Calyx Point, Datatrac, Fannie Mae, Freddie Mac, GUS, FraudGuard/Data Verify, LexisNexis, WebLGY, Loan Beam, FHA Connection, The Work Number ILS, Loss Mitigation Syste, Agent Collection Tool, SPOC Dashboard,

Timeline

Loss Mitigation Specialist

NewRez
01.2025 - Current

Air Associate

Amazon Air
11.2023 - Current

Customer Service Representative

Fortis Printing
08.2023 - 02.2024

Sr Mortgage Processor

Premier Nationwide Lending
06.2021 - 12.2022

Mortgage Processor

Great Western Home Loans
04.2020 - 06.2021

Mortgage Processor

Gateway First Bank
03.2019 - 04.2020

AR/Data Entry

84 Lumber Company
01.2018 - 03.2019

Sr Mortgage Processor

Premier Nationwide Lending
08.2015 - 11.2017

General Law - General Law

Shenandoah Community College

Paralegal -

International Business School

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