Alice Santos
El Paso,TX
Summary
- With a proven track record at the El Paso County Sheriff's Office, I excel in report writing and building community trust. Leveraging skills in emergency response and public relations, I've coordinated multi-agency operations and enhanced community communication, demonstrating exceptional situational awareness and verbal de-escalation abilities.
- Professional with strong background in law enforcement and public safety. Proven ability to lead teams, adapt to changing circumstances, and achieve desired outcomes. Skilled in conflict resolution, crisis management, and community engagement. Known for reliability, integrity, and fostering collaborative environments.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Deputy
El Paso County Sheriff's Office
01.2020 - Current
- Coordinated multi-agency operations for complex cases, sharing information efficiently while protecting sensitive data.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Built excellent rapport and working relationship with the community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Thoroughly analyzed criminal information and processed crime scenes.
Receptionist Administrator
Mt. Carmel Funeral Home
02.2019 - 12.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as the first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Police Officer
El Paso Police Department
12.2017 - 12.2018
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Apprehended offenders and conducted interviews and interrogations.
- Investigated and reported crimes, accidents, offenses, and damage to property.
Bilingual Customer Service Representative
Full Creative
01.2015 - 12.2017
- Documented customer service policies, scripts and procedures in Spanish.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Communicated with management when customer issues escalated and worked to find resolutions.
Clerk
Santos Auto Repair
01.2008 - 01.2015
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor - Criminal Justice
The University of Texas At El Paso
El Paso, TX05-2025
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX05-2015
Skills
- Report writing
- Public relations
- Meetings and presentations
- Emergency response
- Multitasking and organization
- Verbal and written communication
- Mental health awareness
- Situational awareness
- Verbal de-escalation
- Investigation techniques
Certification
- Regional Crisis Negotiation Course- U.S. Department of Justice Federal Bureau of Investigation
- Intermediate Peace Officer- Texas Commission on Law Enforcement
- Jailer License
- First Aid Certification - American Red Cross or American Heart Association.
- Field Sobriety Testing Certification
- Defensive Tactics Certification - Various Martial Arts Organizations or Police Academies.
- Firearms Proficiency Certificate
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Deputy
El Paso County Sheriff's Office
01.2020 - Current
Receptionist Administrator
Mt. Carmel Funeral Home
02.2019 - 12.2020
Police Officer
El Paso Police Department
12.2017 - 12.2018
Bilingual Customer Service Representative
Full Creative
01.2015 - 12.2017
Clerk
Santos Auto Repair
01.2008 - 01.2015
Bachelor - Criminal Justice
The University of Texas At El Paso
Associate of Arts - Criminal Justice
El Paso Community College