Alice Smith
Ocean View,NJ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve goals. Methodical and detail-oriented team player. Offering these skills and strong work ethic.
Overview
26
26
years of professional experience
Work History
Office Manager
Crab Trap Restaurant
04.2007 - Current
- Maintained computer and physical filing systems.
- Reported directly to the owner on organizational performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated daily sales reports and managed house accounts, for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained Accounts Receivable and Accounts Payable files for the owner. Reconciled accounts with vendors bi-monthly.
- Performed weekly payroll for the company
- Maintained files for employee unemployment benefits and temporary disability benefits. Responded to the State on behalf of the company for both.
- Prepared a daily deposit for the bank. Transported the deposit to the bank personally.
- Processed online gift card sales for the business.
- Processed incoming and outgoing mail.
Receptionist
Shore Veterinarians
01.2000 - 09.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Secretary
Cooke Electrical Contracting Service
05.1997 - 01.2000
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
Education
High School Diploma -
Ocean City High School
Ocean City, NJBachelor of Arts - Psychology
Stockton University
Absecon, NJPost-Baccalaureate Paralegal Studies
Stockton University
Absecon, NJ2008
Skills
- Report Writing
- Account Reconciliation
- Business Administration
- Written Communication
- Senior Leadership Support
- Customer Relations
- Banking Operations
- Clerical Support
- Office Supplies and Inventory
- Human Resources
- Weekly Payroll Processing
- Technical Support
Timeline
Office Manager
Crab Trap Restaurant
04.2007 - Current
Receptionist
Shore Veterinarians
01.2000 - 09.2006
Secretary
Cooke Electrical Contracting Service
05.1997 - 01.2000
High School Diploma -
Ocean City High School
Bachelor of Arts - Psychology
Stockton University
Post-Baccalaureate Paralegal Studies
Stockton University
Similar Profiles
Logan WeeksLogan Weeks
Busser/Expo/Server at The Crab Trap RestaurantBusser/Expo/Server at The Crab Trap Restaurant
Alberto RamirezAlberto Ramirez
Busser at the Crab TrapBusser at the Crab Trap
Kyree KempKyree Kemp
Line Cook at The Crab TrapLine Cook at The Crab Trap
Heather BlizzardHeather Blizzard
Utilization Review Manager/ Billing/ Account Receivable at Discovery Institute for Addictive DisordersUtilization Review Manager/ Billing/ Account Receivable at Discovery Institute for Addictive Disorders
Holly StreahleHolly Streahle
Assistant Store Manager of Operations at Dicks Sporting GoodsAssistant Store Manager of Operations at Dicks Sporting Goods