Alice Stampa
Denver
Summary
Results-driven leader with a strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with a focus on fostering productive and positive team culture.
Overview
18
18
years of professional experience
Work History
Director, Global Safety & Security Business Operations & Insights
SALESFORCE
02.2022 - Current
- Managed a $60M+ annual budget for Global Safety & Security (GS&S), achieving within 1% variance for 3 consecutive years, demonstrating strong financial oversight and resource optimization for a critical operational function.
- Spearheaded innovation and operational efficiency as Product Owner for the GS&S case and incident management system on Service Cloud, collaborating with IT (DET), Professional Services, and over 50 SMEs. This initiative involved delivering nearly 600 user stories across two transformational phases, enhancing incident resolution by 2x faster and 3x greater efficiency, showcasing a practical application of process re-engineering and technology leverage.
- Achieved a consistent 100% "Great Manager" score annually, reflecting exceptional leadership, mentoring, and team development within an evolving operational environment.
- Empowered GS&S leadership with actionable insights by leading the creation of over a dozen performance dashboards, and built the GS&S operations and analytics team from 2 to 6 FTEs, establishing robust data-driven decision-making capabilities.
- Streamlined Purchase Order closure and invoice processing, resulting in over $1M in accrual credits in Q1 for the past two years and improved vendor relations. This included overseeing the creation of an enablement guide for procure-to-pay processes, demonstrating expertise in operational controls and compliance.
Senior Manager, Professional Services Strategy, Analytics, M&A
SALESFORCE
01.2019 - 01.2022
- Structured complex problems and developed strategic solutions, delivering high-quality improvements via tools and process enhancements.
- Led ongoing analysis of business performance to support daily operations and strategic decision-making.
- Integrated acquired companies into key Professional Services metrics/KPI reporting, covering operational processes and system requirements, directly contributing to service standardization.
- Designed and interpreted key performance metrics, providing actionable insights and recommendations to stakeholders for operational performance enhancement.
- Supported development and delivery of forecasting presentations for senior leaders, aiding in strategic planning.
- Drove strategic initiatives, including identifying emerging markets and fostering growth in mature markets, aligning with service expansion goals.
- Troubleshot operational issues in sales operations and forecasting, proposing and implementing systemic/process solutions to eliminate waste and enhance efficiency.
- Prepared quantitative analysis and synthesized recommendations to support strategic decision-making.
Senior Manager, Professional Services Business Process Operations
SALESFORCE
01.2017 - 01.2019
- Analyzed CSG Professional Services Staffing and Utilization, proactively identifying and driving optimal utilization levels across all CSG Services lines of business, impacting service delivery.
- Developed long-term strategies and initiatives to maximize business returns, growth, and execution, aligning with continuous improvement goals.
- Defined metrics, presentations, and reports/dashboards from high-level goals to track progress and influence organizational behavior, demonstrating strong operational management.
- Provided guidance on organizational strategy, scorecards, and metric design, establishing governance frameworks.
- Collaborated cross-functionally with Global CSG, Finance, Sales Strategy, Employee Success, and IT to align CSG strategy, highlighting stakeholder management.
- Advised the business strategically, providing guidance to regional (S)VPs based on business intelligence, ensuring shared services effectively support objectives.
- Identified and reviewed opportunities for business process improvement, driving change, efficiency, and operational rigor.
Manager, Global Specialist Capacity Planning and Forecasting
SALESFORCE
01.2015 - 01.2017
- Provided strategic guidance, business performance insights, and analytics for a 'start-up' product (Accelerators) in a fast-paced environment.
- Designed and managed the Specialist capacity plan for approximately 200 global headcounts, aligning with program goals and resource optimization.
- Armed leadership with critical data and trends on major program measures via concise predictive modeling and ad hoc analytics, supporting data-driven decisions.
- Developed a "Path to 25K" dynamic model for the SVP to drive focused awareness of progress, risks, and challenges, showcasing strategic planning.
- Partnered with global stakeholders to define Specialist scorecard metrics, set targets, and implement attainment tracking.
- Led bi-weekly forecast calls with regional executives, coordinating data, insights, and presentation content.
Senior Analyst, CSG Strategy and Operations
SALESFORCE
01.2014 - 01.2015
- Actively provided proactive reporting and analytics, defining and setting targets for key CSG metrics, ensuring SLAs and KPIs were tracked.
- Communicated methodology and strategic goals behind each metric to Regional and Portfolio Leaders.
- Produced company customer count and AOV reporting and forecasts, utilized for strategic portfolio and product decisions across multiple departments.
Financial Analyst
SALESFORCE
01.2013 - 01.2014
- Managed a $300M budget for a complex organization of over 900 employees, demonstrating budget management skills.
- Created competitive analysis for sales leadership to align the organization and increase Fortune 500 market penetration.
- Built complex business models to guide major vendor paradigm transitions, providing risk visibility and trade-off analysis for executive decision-making.
- Produced monthly/quarterly business analysis, including P&L reporting of actuals and forecasts.
Research Associate – Research Analytics and Production
FISHER INVESTMENTS
01.2011 - 01.2013
- Conducted ad hoc performance and risk calculations of various investment strategies and accounts using quantitative analysis.
- Researched, compiled, and analyzed information to aid Portfolio Managers and Analysts in informed investment decisions.
- Managed large, granular data sets, overcoming integration issues across platforms (Bloomberg, Eagle, Thomson Reuters).
- Ensured adherence to GIPS standards and developed internal training material.
Client Operations Associate
FISHER INVESTMENTS
01.2011 - 01.2013
- Gained business expertise and market knowledge through comprehensive training and mentoring.
- Mentored new hires within 5 months in the role, demonstrating leadership and development skills.
- Facilitated account openings, re-registrations, transactions, 401K rollovers, and annuity surrenders for clients.
- Collaborated with custodians and internal departments to resolve client issues effectively.
- Taught client communication classes to new hires.
Annuity Services Representative
JOHN HANCOCK WEALTH MANAGEMENT GROUP
01.2007 - 06.2007
- Designated beneficiaries for products and prepared paperwork for clients/brokers.
- Processed and reviewed annuity transactions, communicating product features and ensuring customer satisfaction.
Education
Bachelor of Science Degree - International Business
NORTHEASTERN UNIVERSITY
Boston, MA08.2009
Skills
- Strategic Leadership & Planning
- Operational Management & Performance
- Process Improvement & Automation
- Team Leadership & Development
- Financial Management & Budget Oversight
- Data Analysis & Insights
- Stakeholder Management & Customer Experience
- People management
- Operations management
- Employee development
- Budget management
Language Skills
Russian, Ukrainian (Fluent)
Timeline
Director, Global Safety & Security Business Operations & Insights
SALESFORCE
02.2022 - Current
Senior Manager, Professional Services Strategy, Analytics, M&A
SALESFORCE
01.2019 - 01.2022
Senior Manager, Professional Services Business Process Operations
SALESFORCE
01.2017 - 01.2019
Manager, Global Specialist Capacity Planning and Forecasting
SALESFORCE
01.2015 - 01.2017
Senior Analyst, CSG Strategy and Operations
SALESFORCE
01.2014 - 01.2015
Financial Analyst
SALESFORCE
01.2013 - 01.2014
Research Associate – Research Analytics and Production
FISHER INVESTMENTS
01.2011 - 01.2013
Client Operations Associate
FISHER INVESTMENTS
01.2011 - 01.2013
Annuity Services Representative
JOHN HANCOCK WEALTH MANAGEMENT GROUP
01.2007 - 06.2007
Bachelor of Science Degree - International Business
NORTHEASTERN UNIVERSITY
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