Alice Stein
Levittown,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong work ethic and Customer Service oriented. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
39
39
years of professional experience
Work History
Auto Insurance Underwriter
GEICO, Government Employees Insurance
10.2011 - 12.2023
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Supported review and acceptance or denial of new or renewal business.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Complaint Analyst
GEICO, Government Employees Insurance
10.1992 - 10.2011
- Improved customer satisfaction by efficiently analyzing and resolving complaints in a timely manner.
- Enhanced company reputation by effectively handling customer issues and providing appropriate solutions.
- Streamlined complaint analysis process, resulting in faster response times and increased efficiency.
- Worked closely with cross-functional teams to address product or service concerns raised by customers.
- Conducted thorough investigations into customer complaints, gathering all necessary evidence to make informed decisions on resolutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
GEICO, Government Employees Insurance
04.1985 - 10.1992
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Hicksville High School
Hicksville, NYSkills
- Strong Communication Skills
- Customer Service
- Effective Problem Solving
- Time Management
- Data Collection
- Coverage Determination
- Application Review
- Quality Control
- Documentation
- Organizational Skills
Timeline
Auto Insurance Underwriter
GEICO, Government Employees Insurance
10.2011 - 12.2023
Complaint Analyst
GEICO, Government Employees Insurance
10.1992 - 10.2011
Customer Service Representative
GEICO, Government Employees Insurance
04.1985 - 10.1992
High School Diploma -
Hicksville High School