Alice Thompson
receptionists
Bedford Heights,OH
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team. Versatile [Job Title] offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
23
23
years of professional experience
Work History
Receptionist Administrator
Suburban Veterinary Clinic
Maple Heights, OH
09.1999 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments [Number]%.
Receptionist
Suburban Veterinary Clinic
Maple Heights, OH
09.1999 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
High School Diploma -
Maple Heights High School
Maple Heights, OHSkills
- Document scanning and digitization
- Workflow planning
- Credit and collections
- Scheduling
Accomplishments
helped build a business that made 5000.00 week to a business that makes over 2million a year
Timeline
Receptionist Administrator
Suburban Veterinary Clinic
09.1999 - Current
Receptionist
Suburban Veterinary Clinic
09.1999 - Current
High School Diploma -
Maple Heights High School
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