Alice Todd
Fort Smith,AR
Summary
Dynamic leader with a proven track record of driving store success and enhancing customer satisfaction, notably achieving a 98.6% customer survey rating at Maurices. Excelled in coaching and mentoring, fostering team collaboration, and implementing innovative visual merchandising strategies. Skilled in customer service and problem-solving, consistently promoted for exceptional leadership and results.
Overview
25
25
years of professional experience
Work History
Store Manager
Maurices
Fort Smith, AR
03.2018 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Mentored new store managers during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates. #1 in the company in customer surveys for the year 98.6%
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
Store Manager
Charming Charlies
Fort Smith, AR
06.2011 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Trained and developed new store managers creating a strong relationship with my peers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Held training classes in store with district around visual merchandising and brand excellence.
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
Store Manager
American Eagle Outfitters, Inc
Fort Smith, AR
10.2008 - 06.2011
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led the implementation of visual merchandising strategies, enhancing the overall appearance of the store floor.
- Increased overall store efficiency by refining operational processes and workflows.
Warehouse Supervisor/Office Manager
Warehouse Solutions
Fort Smith, AR
01.2006 - 10.2008
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Maintained high levels of accuracy in daily operations.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Kept detailed records of inventories and merchandise inventory transactions.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Store Manager
Casual Corner
Fort Smith, AR
09.1999 - 01.2006
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
- Optimized sales performance by analyzing data trends and implementing necessary changes to product placement or promotional strategies.
- Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
- Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.
Education
No Degree - Science/Nursing
Westark Community College
Fort Smith, ARSkills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Coaching and Mentoring
Diversity and Inclusion
Teamwork and Collaboration
Time Management
Self Motivation
Training and Development
Timeline
Store Manager
Maurices
03.2018 - Current
Store Manager
Charming Charlies
06.2011 - 02.2018
Store Manager
American Eagle Outfitters, Inc
10.2008 - 06.2011
Warehouse Supervisor/Office Manager
Warehouse Solutions
01.2006 - 10.2008
Store Manager
Casual Corner
09.1999 - 01.2006
No Degree - Science/Nursing
Westark Community College