Alice Todd
Fort Smith,AR
Summary
Dynamic leader with a proven track record of driving store success and enhancing customer satisfaction, notably achieving a 98.6% customer survey rating at Maurices. Excelled in coaching and mentoring, fostering team collaboration, and implementing innovative visual merchandising strategies. Skilled in customer service and problem-solving, consistently promoted for exceptional leadership and results.
Overview
25
25
years of professional experience
Work History
Store Manager
Maurices
03.2018 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Mentored new store managers during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates. #1 in the company in customer surveys for the year 98.6%
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
Store Manager
Charming Charlies
06.2011 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Trained and developed new store managers creating a strong relationship with my peers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Held training classes in store with district around visual merchandising and brand excellence.
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
Store Manager
American Eagle Outfitters, Inc
10.2008 - 06.2011
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led the implementation of visual merchandising strategies, enhancing the overall appearance of the store floor.
- Increased overall store efficiency by refining operational processes and workflows.
Warehouse Supervisor/Office Manager
Warehouse Solutions
01.2006 - 10.2008
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Maintained high levels of accuracy in daily operations.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Kept detailed records of inventories and merchandise inventory transactions.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Store Manager
Casual Corner
09.1999 - 01.2006
- Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
- Optimized sales performance by analyzing data trends and implementing necessary changes to product placement or promotional strategies.
- Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
- Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.
Education
No Degree - Science/Nursing
Westark Community College
Fort Smith, ARSkills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Coaching and Mentoring
Diversity and Inclusion
Teamwork and Collaboration
Time Management
Self Motivation
Training and Development
Timeline
Store Manager
Maurices
03.2018 - Current
Store Manager
Charming Charlies
06.2011 - 02.2018
Store Manager
American Eagle Outfitters, Inc
10.2008 - 06.2011
Warehouse Supervisor/Office Manager
Warehouse Solutions
01.2006 - 10.2008
Store Manager
Casual Corner
09.1999 - 01.2006
No Degree - Science/Nursing
Westark Community College