Alice Torres
Fairhaven,MA
Summary
Customer-oriented General Manager with 25+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, payroll, invoicing, database management, and payroll. Recognized for exemplary customer service and team collaboration. Demonstrates positive attitude and highly adaptable to change, with natural relationship-building and leadership talents.
Overview
28
28
years of professional experience
Work History
General Manager
Brahmin
Fairhaven, MA
10.2018 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Store Manager
Limited Brands/Bath and Body Works
Dartmouth, MA
10.2011 - 10.2018
- Provide the highest levels of customer service by example and by coaching and training associates
- Office work, processing payroll, submitting inventory levels, filing sensitive customer and associate data, planning and organizing associate trainings and scheduling meetings with my staff
- Resolve customer service inquiries
- Complete annual reviews on all associates
- Recruit employees and complete interviews for potential employment.
Sales Manager
JCPenney
Dartmouth, MA
01.2001 - 01.2011
- Drive customer service and customer focus by example and by coaching and training associates
- Entering scheduling data, editing and submitting payroll, organizing and planning new equipment and product roll out meetings
- Weekly manager on duty shifts maintaining high customer service levels and standards throughout the store
- Thorough knowledge of all register transaction policies, procedures, rules and regulations.
Senior Merchandising Assistant
JCPenney
Dartmouth, MA
01.1999 - 01.2001
- Processed payroll
- Ensured adequate staffing levels for all womens department lines
- Assisted in improving customer service levels to all time high
- Maintained sales floor standards and inventory organization.
Customer Service Representative
Bosworth Insurance Agency
01.1997 - 01.1999
- Take motor vehicle loss descriptions from clients
- Report motor vehicle accidents to insurance carriers
- Resolve customer claim issue during difficult times
- Provide the customer with the ultimate claim experience.
Flight Attendant
American Trans Air
Boston, MA
01.1996 - 01.1997
- Maintained the integrity of airplane
- Ensured passenger safety and comfort at all times
- Assisted in timely delivery of all food and beverage services.
Gate Agent
United Airlines
Boston, MA
01.1996 - 01.1997
- Checked in passengers and their bags
- Performed boarding announcements, processed standby passengers, monitored jet way doors during deplaning and boarding
- Processed seat assignments, collected boarding passes and verified passenger manifests
- Completed all processes having to do with oversold/canceled/delayed flights
- Provided highest level of customer service, handling passenger inquiries and concerns with professionalism and personal attention to their needs.
Selling Specialist
JCPenney
Dartmouth, MA
01.1992
- Sold family footwear.
Education
Travel and Tourism - Apollo Focal Point, Telephone sales and customer service training, Itinerary planning, Reservations, Ticketing and ramp operations, Oversold/canceled/delayed flights
International Air Academy
12.1995
General Education -
New Bedford High School
12.1993
Skills
- Computer; Proficient in Microsoft Office, People Soft, J time, Apollo Focal Point, ADP
- Languages; Fluent in Portuguese and English, conversational in Spanish
- Customer Service; Over twenty years experience providing exceptional customer service to a diverse customer base, both in sales, insurance and airline services
- Catering Oversight
- Department Performance
- Operations Start-Up
- Project Site Supervision
- Supply Chain Management
- Budget Forecasts
- Product Costing
- Matrix Management
- Client Account Management
- Hand And Power Tools
- Quality Management
- Food Safety Oversight
- Marketing Support
- Bill Management
- Workplace Restocking
- Pipe Plan Sequencing
- Workflow Coordination
- New Business Development
- Business Management
- Business Development
- Process Automation
- Project Scope
- Hospitality And Accommodation
- Program Administration
- Recipes And Menu Planning
Timeline
General Manager
Brahmin
10.2018 - Current
Store Manager
Limited Brands/Bath and Body Works
10.2011 - 10.2018
Sales Manager
JCPenney
01.2001 - 01.2011
Senior Merchandising Assistant
JCPenney
01.1999 - 01.2001
Customer Service Representative
Bosworth Insurance Agency
01.1997 - 01.1999
Flight Attendant
American Trans Air
01.1996 - 01.1997
Gate Agent
United Airlines
01.1996 - 01.1997
Selling Specialist
JCPenney
01.1992
Travel and Tourism - Apollo Focal Point, Telephone sales and customer service training, Itinerary planning, Reservations, Ticketing and ramp operations, Oversold/canceled/delayed flights
International Air Academy
General Education -
New Bedford High School