Alice Turanin
Franklin,Tennessee
Summary
Analytical [Job Title] with expertise in [Area of expertise]. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Commercial Auto Underwriter
Ford Motor Credit Company
10.2016 - 11.2022
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Assisted [Job Title]s by calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Calculated group and individual renewal rates based on customers background, industry and demographic information.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
Consumer Loan Underwriter
Ford Motor Credit Company
07.2009 - 09.2016
Consumer Loan Underwriter
Ford Motor Credit Company
12.2007 - 06.2009
Consumer Loan Underwriter
Ford Motor Credit Company
01.2006 - 12.2007
- Reduced workflow process gaps by hiring talented professionals, mentoring employees on best practices and protocols and advising [Job title]s to maintain optimal productivity.
- Reviewed financial statements, credit histories, income reports and other information to make accurate determinations about loan decisions.
- Supported loan officers and processors to help with timely completion of loan application.
- Diminished loan process discrepancies by accurately processing mortgage documents utilizing [Software].
- Approved, declined or counter-offered loans up to $[Amount].
- Studied applicant profiles and credit histories while identifying loan approval contingencies to deliver efficient pricing initiatives.
- Resolved and identified complex customer loan problems to prevent negative impact on operations and business direction.
Account Service Team Leader Manager
Ford Motor Credit Company
01.2001 - 12.2005
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Facilitated [Timeframe] meetings to communicate team performance goals and results.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
- Monitored incoming calls and provided feedback to [Number] associates to improve quality of service.
- Implemented [Type] new processes to streamline workflow within team, averaging [Number] hours of additional productivity per day.
Advertising and Circulation Manager
Business Week Magazine, Latin America
09.1998 - 08.2000
- Checked in, checked out and renewed library materials using [Software].
- Organized library catalog, supplies, equipment and records.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Oversaw media, catalog and instructional areas.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Directed total budgeting, purchasing and scheduling operations and wrote successful grants to fund innovative library and media projects.
Advertising Manager
Fort Worth Star Telegram, ABC Cap Cities
05.1996 - 07.1998
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Developed campaigns, led design and tracked results.
- Managed creation of attention-grabbing, engaging and viral digital ads promoting [Product or service].
Education
Angelo State University
San Angelo, TXSkills
- Market Penetration Strategy
- Business Operations
- Annual Reviews
- Critical Thinking
- Credit Application Review
- Production Goals
- Commercial Lending
- Complex Problem-Solving
- Loss Control
Certification
- Certified Green Belt, Ford Motor Credit Company - 2003
Languages
Spanish
Native or Bilingual
Timeline
Commercial Auto Underwriter
Ford Motor Credit Company
10.2016 - 11.2022
Consumer Loan Underwriter
Ford Motor Credit Company
07.2009 - 09.2016
Consumer Loan Underwriter
Ford Motor Credit Company
12.2007 - 06.2009
Consumer Loan Underwriter
Ford Motor Credit Company
01.2006 - 12.2007
Account Service Team Leader Manager
Ford Motor Credit Company
01.2001 - 12.2005
Advertising and Circulation Manager
Business Week Magazine, Latin America
09.1998 - 08.2000
Advertising Manager
Fort Worth Star Telegram, ABC Cap Cities
05.1996 - 07.1998
Angelo State University