Alice Ucles
Lamont,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Representative
Bath & Body Works
Bakersfield, CA
11.2025 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and product information, enhancing overall customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features, benefits, and usage techniques.
- Processed returns and exchanges efficiently, ensuring compliance with company policies.
- Maintained accurate records of customer interactions and transactions to support service quality.
- Collaborated with team members to enhance service quality and efficiency.
- Provided training and support to new staff on service protocols.
Customer service
Hollister.Co
Bakersfield, CA
06.2022 - 02.2025
- Provided exceptional customer service to ensure guest satisfaction.
- Provided excellent customer service with a friendly attitude.
- Answered phones promptly and provided excellent customer service.
- Greeted customers upon arrival, providing excellent customer service.
- Provided customer service support regarding order status inquiries.
- Provided customer service in a fast-paced environment.
- Managed customer service inquiries and complaints to resolve issues effectively and improve customer experience.
- Monitored customer service standards to uphold quality assurance and enhance guest satisfaction.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Assisted servers in providing outstanding customer service.
- Delivered customer service support during peak hours.
- Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
- Developed systems that streamlined processes, contributing to a more efficient customer service experience.
Education
Golden Valley High School
Bakersfield, CASkills
- Customer service
- Complaint resolution
- Order processing
- Product education
- Record keeping
- Quality assurance
- Team collaboration
- Customer relationship management
- Time management
- Effective communication
- Problem solving
- Training new staff
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Bath & Body Works
11.2025 - Current
Customer service
Hollister.Co
06.2022 - 02.2025
Golden Valley High School