ALICE WEBER
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for VIP customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction, proven by getting 5-star review on TripAdvisor. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Dynamic and personable. Well-versed in travel arrangements.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Melnik Solutions, LLC
04.2023 - Current
- Assist in daily duties to the spokesperson with a high level and high impact engagements
- Coordinate mass outreach live, on-line and media events
- Coordinate and organize internal and external meetings including Zoom video conferencing, presentations, and catering
- Interact with VIP, such as international investors, partners, business developers, and promoters
- Arrange domestic and international travel, including booking flights, hotels, transportation, reservations, preparing itineraries
- Develop and implement new administrative procedures (due to remote setting)
Concierge
Faena Hotel
06.2022 - 04.2023
- Worked closely with guests, including VIP and celebrities, with high degree of respect for privacy
- Created and maintained comprehensive database of greater Miami area businesses to secure discounts and special offers in order to benefit both, patrons and company
- Facilitated and reserved entertainment, such as tourist attractions, restaurants, local activities, concerts and shows, golf, yachts, luxury vehicles, private jets rentals, etc.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Remedied issues quickly and effectively using courtesy, active listening, conflict resolution, dynamic communication skills in hospitable manner
- Creatively arranged flowers, balloons, and gifts delivery; decorated rooms per customer’s request for special occasions, such as marital proposals, engagements, anniversaries and birthdays
- Improved customer satisfaction resulted in receiving 5-star reviews on Tripadvisor
- Participated in Forbes Standards trainings to routinely and efficiently execute such in daily duties.
V.I.P. Travel Concierge
Concierge Hotline
01.2022 - 06.2022
- Coordinated and fulfilled VIP guest arrangement requests in timely and professional manner
- Managed all hotel concierge functions from lobby concierge desk
- Assured all guests expectations are exceeded in providing best customer service experience, handling challenging situations with patience, courtesy, and respect
Front Desk Agent
The Goodtime Hotel
03.2021 - 01.2022
- Supervised in opening the four star property
- Greeted, registered, and issued room keys to guests in accordance with Highgate Hotel standards while sustaining a comprehensive and detailed record of all 266 rooms using Oracle’s Opera
- Performed reviewing credit limit reports, adjusting daily reports, as well as ensuring traces and routing are set correctly on each reservation.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at extremely busy facility.
- Managed multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Bartender
Victory Event Staffing
09.2019 - 08.2020
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served refreshments in high customer volumes during special events, nights, and weekends with professional and friendly attitude
- Promoted as food server/ bartender, fulfilling responsibilities of both
- Certified for preparing and breaking down all necessary props, decorations, glassware, and beverages
Self-Starter
Face Painter
12.2015 - 08.2020
- Started up own Face-Painting business by self-advertising and marketing
- Communicated with clients to schedule and conduct wide range of parties and social events, to plan theme and allocate necessary supplies
- Successfully managed pressure situations involving time management
- Negotiated event price, collected and managed money, followed client's budget.
- Ensured that all clients, big and small, have comfortable and enjoyable face painting experience
Education
BA - Business of Hospitality Management, Events Management
Florida International University
Miami, FL05.2022
Health Science
Pace University
New York, NYSkills
- Microsoft Office, Excel, POS Systems including Opera and Alice
- Subtle and effective sales skills
- Polished work ethic
- Intelligent and friendly attitude
- Exceptional organizational skills
- Fluent in Russian, beginner in Spanish
- Experienced to work under pressure
- Artistic and creative
Hobbies
Painting, Drawing, Clothes Design and Sewing (learning), open to all kinds of creative and artistic projects
Timeline
Administrative Assistant
Melnik Solutions, LLC
04.2023 - Current
Concierge
Faena Hotel
06.2022 - 04.2023
V.I.P. Travel Concierge
Concierge Hotline
01.2022 - 06.2022
Front Desk Agent
The Goodtime Hotel
03.2021 - 01.2022
Bartender
Victory Event Staffing
09.2019 - 08.2020
Self-Starter
Face Painter
12.2015 - 08.2020
BA - Business of Hospitality Management, Events Management
Florida International University
Health Science
Pace University
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