Alice Whitelaw

Business Operations Manager

Sunshine Farm

Sherborn, MA

08.2007 - Current

Oversaw company operations, customer service, resource management and profitability.
Developed training programs for employees in order to increase their knowledge base.
Managed daily business operations for showroom to create robust relationships with wholesale clients and retail customers.
Maintained accurate records of financial transactions related to operations activities.
Monitored customer feedback and took corrective action as necessary.
Provided leadership, direction and strategic planning for business unit operations.
Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
Oversaw inventory control procedures, ensuring that stock levels are maintained.
Conducted regular audits of operational activities to ensure accuracy.
Prepared staff work schedules and assigned team members to specific duties.
Resolved customer complaints quickly and effectively.
Provided guidance and support to employees in order to maximize performance and productivity.
Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Assisted ownership in business exit strategies for business transition and new business acquisition.
Managed the daily operations of the business, including staff scheduling and resource allocation.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Forecasted customer demand to set prices or credit terms for goods or services.