Summary
Overview
Work History
Education
Skills
References
Timeline
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Alice Whitelaw

Marlborough,MA

Summary

Dynamic Business Operations Manager with a proven track record at Sunshine Farm, recognized for enhancing operational efficiency and boosting customer satisfaction. Expertise in budgeting and forecasting has led to significant improvements in profitability. Known for fostering team productivity and mastering financial oversight, driving revenue growth while cultivating strong client relationships.

Overview

17
17
years of professional experience

Work History

Business Operations Manager

Sunshine Farm
Sherborn, MA
08.2007 - Current
  • Oversaw company operations, customer service, resource management and profitability.
  • Developed training programs for employees in order to increase their knowledge base.
  • Managed daily business operations for showroom to create robust relationships with wholesale clients and retail customers.
  • Maintained accurate records of financial transactions related to operations activities.
  • Monitored customer feedback and took corrective action as necessary.
  • Provided leadership, direction and strategic planning for business unit operations.
  • Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
  • Oversaw inventory control procedures, ensuring that stock levels are maintained.
  • Conducted regular audits of operational activities to ensure accuracy.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved customer complaints quickly and effectively.
  • Provided guidance and support to employees in order to maximize performance and productivity.
  • Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Assisted ownership in business exit strategies for business transition and new business acquisition.
  • Managed the daily operations of the business, including staff scheduling and resource allocation.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Optometric Assistant

Natick Eye Associates
Natick, MA
01.2015 - 01.2020
  • Instructed patients on proper use of contact lenses and eyeglasses.
  • Supported clerical staff to facilitate optimal patient care and operations.
  • Performed preliminary tests such as visual acuity, refraction, keratometry and color vision tests.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Education

Bachelor of Science - Accounting

Massachusetts Bay Community College
Wellesley Hills, MA
05-2022

Skills

  • Budgeting and forecasting
  • Decision-making capacity
  • Financial oversight
  • Revenue generation
  • Cost-benefit analysis
  • Contract management
  • New hire training
  • Accounting principles
  • Operations management

References

References available upon request.

Timeline

Optometric Assistant

Natick Eye Associates
01.2015 - 01.2020

Business Operations Manager

Sunshine Farm
08.2007 - Current

Bachelor of Science - Accounting

Massachusetts Bay Community College
Alice Whitelaw