Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alice Woody

Wadley,AL

Summary

Dynamic Customer Service Representative with proven expertise at Liveops, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed escalated calls, ensuring satisfactory outcomes. My commitment to customer satisfaction and adept problem resolution significantly contributed to increased retention rates.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Liveops
12.2019 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Call Center Representative

Omni Interactions
03.2024 - 12.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed approximately 30 incoming calls,emails and faxes per day from customers

Education

High School Diploma -

Wadley High School
Wadley, AL
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Payment processing
  • Scheduling
  • Documentation
  • Microsoft PowerPoint
  • Research

Languages

English
Full Professional

Timeline

Call Center Representative

Omni Interactions
03.2024 - 12.2024

Customer Service Representative

Liveops
12.2019 - 11.2023

High School Diploma -

Wadley High School