Alice M. Yadao
Sacramento,California
Summary
To obtain a position that will allow me to utilize and expand my current skills and knowledge in my pursuance to a career in the field of Information Technology.
Overview
26
26
years of professional experience
Work History
Information Technology Specialist I
EDD, Information Technology Branch
09.2018 - 01.2025
- Acts as lead and single point of contact regarding all Labor Market Information Division IT requests and services
- Represent my team with all program areas and provide technical support
- Provide advanced technical leadership for configuration, enhancement and maintenance/operations support functions
- Performs proficient and complex technical analysis and configuration activities in support of highly critical transition processing activities
- Analyze critical incidents or defects and provide solutions while understanding risks and organizational impact
- Work on multiple service requests, initiatives and projects that requires knowledge of business processes, scope, and provides constructive feedback to others within the Branch regarding the application of principles
- Apply industry standards, principles, methods, and techniques to manage projects through all phases of the Project Management and System Development Life Cycles
- Possess strong leadership, management and communication skills that shows my confidence in which I've gained respect from my coworkers that allows me to delegate tasks to team members by assessing their individual strengths and weaknesses to achieve individual or team success
- Accept responsibility while staying committed and informed to ensure all projects get completed by monitoring the processes and deadlines are met
- Supervisor: Jill Norgaard
- Phone: (916)690-0546
IT Associate
EDD, Information Technology Branch
03.2015 - 09.2018
- Acts as primary contact for all changes to the Labor Market Information (LMI) website
- Develop web based solutions to ensure the organization meets its service level objectives and develop technical solutions
- Maintain, operate, write HTML code and SQL queries, JCL, DYL280, and ASP.NET
- Problem solve and develop new technical solutions as needed
- Provide oversight for coordinating with Information Systems Division (ISD), Data Processing Division (DPD), and Bureau of Labor Statistics (BLS) staff
- Coordinate meetings with LMI staff, Public Affairs Branch (PAB) and EDD's website team to ensure website compliance with the state template and ISO security
- Troubleshoot the internet environment including software and database interface when system needs upgrades or is temporarily down
- Step through the system analysis process to resolve problems with a technical solution, while maintaining compliance with the department standards
- Analyze existing DPD and ISD procedures as they apply to the LMI website and recommend enhancements
- Job shadowing and training with Staff Information Systems Analyst to assist in CES Data Consolidation and Dissemination project
- Performing complex analytical studies and developing solutions and standards to the collection and distribution of CES data to a wide range of internal and external users
- This includes expansion and integration of the department critical CES Press Release Macro Processing System, and the Agricultural Reporting System
- Supervisor: Jill Norgaard
- Phone: (916)651-6485
Assistant Information Systems Analyst (Range C)
EDD, Labor Market Information Division
09.2013 - 03.2015
- Upload data and content to the LMI website accordingly and communicate effectively and accurately with all groups within LMID and the Public Affairs Branch
- Maintain the LMID website and implement changes as requested
- Design, develop, implement, and maintain the Labor Market Information Division’s (LMID) electronic dissemination projects, services and applications using Internet/Intranet technology including Microsoft Internet Information Server, Visual Basic.NET, Active Server Pages.NET, JavaScript, and SQL Server
- Currently these projects include the LMID LaborMarketInfo website, the WorkSmart website, and the Intranet Customer Database
- Submit, monitor, recover, analyze, and resolve problems of complex production batch processes using the BLS Sungard system, and HHSDC
- Handle tasks involved in the preparation of data files, Hypertext Markup Language (HTML) documents, the user interface, databases, and code to access those databases for the Internet and LMID Intranet
- Create SQL condition clauses via a Content Management System (CMS) to insert and delete records in SQL Server
- Construct SQL condition clauses through a user interface
- Establish and maintain an effective working relationship with others as a team player
- Supervisor: Jill Norgaard
- Phone: (916)651-6485
Information Systems Technician (Range C)
EDD, Labor Market Information Division
01.2007 - 09.2013
- Submit, monitor, recover, analyze, and resolve problems of complex production batch processes using the BLS Sungard system, and HHSDC
- Download and Upload data to the LMI website accordingly and communicate effectively and accurately with all groups within LMID
- Handle tasks involved in the preparation of data files, Hypertext Markup Language (HTML) documents, the user interface, databases, and code to access those databases for the Internet and LMID Intranet
- Create SQL condition clauses via a Content Management System (CMS) to insert and delete records in SQL Server
- Construct SQL condition clauses through a user interface
- Establish and maintain an effective working relationship with others as a team player
- Communicate effectively with customers to troubleshoot computer issues
- Resolve hardware, software and application problems on all network resources
- Log, monitor, and track customer requests and provide follow up contact as needed
- Perform workstation and network configurations: install computer hardware, software and upgrades
- Use Active Directory to unlock accounts, reset passwords, configure user groups, and add computers to network
- Effectively communicate with vendors for PC troubleshooting and warranty information
- Troubleshoot and monitor printer problems, alarms, queues, and change toner/color cartridges
- Supervisor: Jill Norgaard
- Phone: (916)651-6485
Program Technician II
EDD, Labor Market Information Division
01.2002 - 12.2006
- Reviewed, analyzed and refined customer records for file transfer to the Division’s Intranet Customer Database with the consideration of the Department’s Confidentiality Policy
- Monitored and maintained the Division’s Intranet for accessibility and troubleshooting
- Contributed to the design, development and implementation of the Division’s Web site in conformance to the Governor’s format
- Assisted in the launching of web-based products for public use and access by conducting analysis, participating in focus group meetings, and maintaining effective working relationships with team members
- Trained new staff on accessing and utilizing the LMI Web site and the Divisions Intranet, for the use of labor market information data and a wide variety of other governmental Web sites
- Collected, compiled, and researched occupational data for the preparation of publications, guides, and reports, such as; Snapshots, Occupational Guides, and California Career Notes
- Assisted in the development and production of written materials that require the ability to interpret statistical data used in special studies, research projects, and ad-hoc assignments
- Participated in the collaboration and analysis of products between the Local Occupational Information Group and the Occupational Research Unit
- Responded effectively and accurately at the highest level of customer service with all levels of staff
- Adhered to LMID's techniques, guidelines, and procedures when responding to requests from customers
- Responded to phone, written or faxed requests from external and internal customers and provided them with statistical data or LMI publications
- Ability to prioritize work assignments to ensure deadlines are met
- Utilized a variety of computer software applications such as Excel, Word, Access, PageMaker, Illustrator, and Power Point, to produce final versions of a variety of products in compliance with the Department's graphic standards
- Supervisor: Janet Peters
- Phone: (916)262-2368
Program Technician II
EDD, Labor Market Information Division
11.2000 - 12.2001
- Contributed technical skills in running macros and other visual basics software needed to display tables, charts, and graphs using projections of employment by industry and occupational information in the preparation of the57 county Snapshot publications
- Ran matrix using HWDC programs to generate statistical information annually for California’s County Snapshots
- Acted as lead for the LMID’s Telephone Customer Satisfaction Survey
- Supported journey level analyst by assisting in the review of data collected and compiled which are used to generate correspondence, graphics, and charts for inclusion of the7 module PPI reports
- Responded to phone, written or faxed requests from external and internal customers and provided them with statistical data or LMI publications
- Established and maintained an effective working relation with others as a team player
- Supervisor: Jeff Koller
- Phone: (916)262-2327
Account Clerk II
EDD, Labor Market Information Division
06.1999 - 11.2000
- Performed clerical duties and tasks related to cash collection and inventory control in the maintenance of fiscal records for the Labor Market Information Division’s Cost Sharing Program
- Prepared monthly reports of receivables and quarterly sales tax totals
- Provided clerical assistance in support of contract accounts
- Provided clerical assistance in the preparation of the Projections and Planning Information reports to include: the production of reports, charts and graphs, and reviewing them for accuracy
- In addition, assisted in the reconciliation of Group’s monthly timesheets, and track and verify the accuracy of annual travel claims and expenses by project codes
- Supervisor: Jeff Koller
- Phone: (916)262-2327
Account Clerk II
EDD, Tax Branch
10.1998 - 04.1999
- Processed employer’s initial and secondary Quarterly Contribution Returns, tax deposit coupons, and remittances including analyzing and determining the process
- Checked and verified remittances for errors, problem cases, and exceptions for appropriate routing
- Calculated, reconciled and batched all checks and money orders based on payment type
- Kept inventory log and prepared daily mail information for each sub-unit supervisor
- Developed monthly work schedules based on the incoming mail projections
- Acted as lead in a team environment when necessary, including supervisory back-up and assisted other units as needed
- Supervisor: Irenea Hernandez
- Phone: (916)654-7576
Education
Associate of Science Degree - Web Development
Skills
- Advanced Web Publishing
- Linux Operating System
- Cascade Style Sheets
- Client Side Web Scripting
- XML: Extensible Markup Language
- JavaScript
- Imaging for the Web
- Web Development: Advanced Dreamweaver HTML
- Middle Web Scripting
- SQL Server2017
- JCL
- PHP
- ASPNET
- A Core Hardware and Software Troubleshooting and Repair
Timeline
Information Technology Specialist I
EDD, Information Technology Branch
09.2018 - 01.2025
IT Associate
EDD, Information Technology Branch
03.2015 - 09.2018
Assistant Information Systems Analyst (Range C)
EDD, Labor Market Information Division
09.2013 - 03.2015
Information Systems Technician (Range C)
EDD, Labor Market Information Division
01.2007 - 09.2013
Program Technician II
EDD, Labor Market Information Division
01.2002 - 12.2006
Program Technician II
EDD, Labor Market Information Division
11.2000 - 12.2001
Account Clerk II
EDD, Labor Market Information Division
06.1999 - 11.2000
Account Clerk II
EDD, Tax Branch
10.1998 - 04.1999
Associate of Science Degree - Web Development
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