Alicea Escobedo
Lubbock
Summary
Experienced with coordinating patient records, scheduling, and communication within healthcare units. Utilizes strong organizational and multitasking skills to support medical staff and streamline operations. Track record of maintaining accurate patient information and ensuring efficient unit operations.
Knowledgeable in patient scheduling with background in health unit coordination and history of effectively managing patient records and departmental communications. Proven ability to enhance operational efficiency through proactive problem-solving and effective communication with medical staff. Demonstrated proficiency in patient scheduling and electronic health record management.
Overview
8
8
years of professional experience
Work History
Health Unit Coordinator
Covenant Medical Center
04.2021 - Current
- Schedule cases for our main Covenant Medical surgery schedule for the following day, also helping with future schedules with both Covenant Children's surgery schedule
- Trained to help our scheduling office in the operating room if our scheduler needs coverage
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Team Leader
Chick-fil-A
07.2017 - 02.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
High School Diploma -
Monterey High School
Lubbock05-2018
Skills
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
- Workflow coordination
- Training and mentoring
- Medical records management
- Patient scheduling expertise
- HIPAA compliance
- Healthcare software
- Medical terminology proficiency
- Basic life support for health care providers (BLS)
- Epic systems
Timeline
Health Unit Coordinator
Covenant Medical Center
04.2021 - Current
Team Leader
Chick-fil-A
07.2017 - 02.2020
High School Diploma -
Monterey High School
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