Alicea Guevara
Colorado Springs ,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Orthodontic Office Manager
Comfort Dental Braces
11.2023 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
Treatment Coordinator
Comfort Dental Braces
08.2020 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Receptionist Administrator
Comfort Dental Braces
05.2020 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Hostess Manager
Urban Egg, A Daytime Eatery
08.2016 - 05.2020
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
Education
Associate of Applied Science - Nursing
Pikes Peak State College
Colorado Springs Associate of Science - General Studies
Pikes Peak State College
Colorado Springs 05.2018
Skills
- Compliance Monitoring
- Customer Service
- Billing
- Inventory Control
- Data Entry
- Team Supervision
- Staff Management
- Workforce Management
Certification
CNA
Timeline
Orthodontic Office Manager
Comfort Dental Braces
11.2023 - Current
Treatment Coordinator
Comfort Dental Braces
08.2020 - Current
Receptionist Administrator
Comfort Dental Braces
05.2020 - Current
Hostess Manager
Urban Egg, A Daytime Eatery
08.2016 - 05.2020
Associate of Applied Science - Nursing
Pikes Peak State College
Associate of Science - General Studies
Pikes Peak State College
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