Alicea Roach
Ravensdale,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Grocery Shopper
Safeway
08.2023 - Current
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Streamlined the shopping process for improved order completion times and increased daily productivity.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Supported fellow Grocery Shoppers by sharing best practices and offering assistance during high-traffic periods or challenging situations.
- Processed returns or exchanges when necessary, handling transactions courteously while maintaining a focus on customer satisfaction outcomes.
Assist Floral Manager
Safeway
05.2017 - 08.2023
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Streamlined order processing and inventory management for increased efficiency in daily operations.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Implemented cost-saving measures by negotiating vendor contracts and sourcing high-quality products at competitive prices.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
Education
Associate of Arts - Human Resources Training
University of Washington
Seattle, WA10.2024
Associate of Applied Science - Respiratory Therapy
Pima Medical Institute
Renton, Wa06.2021
Associate of Arts - General Arts
Green River Community College
Auburn, WA06.2017
High School Diploma -
Tahoma Senior High School
Covington, WA06.2014
Skills
- Health and safety compliance
- Pricing Accuracy
- Decision-Making
- Customer Service
- Attention to Detail
- Prioritizing Orders
- Flexible Schedule
- Customer Relations
- Organization and Categorization
- Active Listening
- Problem-Solving
- Cash Register Operations
Timeline
Grocery Shopper
Safeway
08.2023 - Current
Assist Floral Manager
Safeway
05.2017 - 08.2023
Associate of Arts - Human Resources Training
University of Washington
Associate of Applied Science - Respiratory Therapy
Pima Medical Institute
Associate of Arts - General Arts
Green River Community College
High School Diploma -
Tahoma Senior High School