Alice J. Smith
Lady Lake
Summary
Skilled in client relationship building and multitasking, I enhanced client satisfaction at Compass Key Service Dog Training by streamlining processes and implementing proactive solutions. My expertise in time management and exceptional communication facilitated improved efficiency and service delivery across roles, including administrative support at DDD Construction Management.
Overview
24
24
years of professional experience
Work History
Client Services Coordinator
Compass Key Service Dog Training
02.2017 - 01.2025
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
Volunteer Patient Representative/Receptionist
Sentara Albemarle Medical Center
06.2007 - 07.2014
- Volunteer Position while job seeking for full-time position
- Provided concierge services for patients requesting toiletries, reading materials, etc.
- Completed required forms regarding services performed and turned in to Patient Representative supervisor
- Greeted patients upon entering Ambulatory Surgery Unit and answered phone
Temporary Administrative Assistant
Apple One Temporary Services
10.2011 - 09.2012
- Provided administrative assistance to Catering Department of a university in Elizabeth City, NC
- Assisted Food Services Director by providing quotes for various departments' catering needs
- Assisted with setting up catering events when required
- Assisted Food Services Director with office manager's duties while company searched for replacement
- Completed requests for catering quotes over phone and by e-mails
Administrative Assistant
DDD Construction Management
01.2001 - 06.2007
- Provided administrative support to President of construction management company
- Utilized architectural computer program to create contracts and other documents for clients and contractors for various construction projects
- Typed and forwarded project documents to clients, contractors, and sub-contractors
- Tracked forwarded documents for time-management of projects
- Assisted clients, contractors, and sub-contractors with questions regarding projects
- Ordered office supplies and maintained office equipment
- Screened phone calls and visitors, other duties as assigned
Education
Associate of Arts - Human Services Management
University of Phoenix
Phoenix, AZ01-2010
Skills
- Customer service focus
- Multitasking proficiency
- Strong organization
- Client relationship building
- Time management expertise
- Exceptional communication
Timeline
Client Services Coordinator
Compass Key Service Dog Training
02.2017 - 01.2025
Temporary Administrative Assistant
Apple One Temporary Services
10.2011 - 09.2012
Volunteer Patient Representative/Receptionist
Sentara Albemarle Medical Center
06.2007 - 07.2014
Administrative Assistant
DDD Construction Management
01.2001 - 06.2007
Associate of Arts - Human Services Management
University of Phoenix
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