Alicen Daly
Morehead City,NC
Summary
Working these jobs has helped me further my communication skills and leadership that I built a foundation in doing marching band at West Carteret. In my employment at these buisnesses I have shown off my attention to detail and reliability.
Overview
5
5
years of professional experience
Work History
Stylist
Shear Shakti
12.2023 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
Server
Peddling Pig
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Wheelies
05.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Team Member
Stick Boy Bread Company
10.2022 - 04.2023
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Resolved issues quickly to maintain productivity goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Continuously checked products for quality assurance according to strict guidelines.
- Mixed dough, scaled breads and cakes and bagels, performed baking duties.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Wrapped, boxed and weighed bakery department products.
- Completed inspections of bakery products, checking for quality and conformity.
- Turned on equipment to run facility at beginning of shift.
- Shut down equipment at end of shift for line going down.
- Achieved production targets on consistent basis
Server
Bay Breeze
04.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
Front of House Team Member
Chick-fil-A
08.2020 - 08.2022
- Serviced bathroom by cleaning surfaces and replacing soap.
- Stayed ready for quick turnovers by stocking front area.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Helped guests when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Daily gave team members encouragement and showed my gratitude to keep a happy work environment.
- Helped plan work party's for special occasions and to encourage a fun happy work environment.
- Handled technology on iPads, computers, and other systems such as starting up, charging, shutting down.
- Bagged Food, made drinks, ran food, and checked people out accurately.
- Sent out weekly messages to team members for a heads up on the weeks plan.
- Decorated store for Holidays.
Sales Associate
Island Traders
03.2019 - 07.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
Education
Cosmetology -
Caldwell Community College And Technical Institute
Hudson, NC12.2023
High School Diploma -
West Carteret High School
Morehead City, NC06.2021
Skills
- Effective Communication
- Leadership
- Outgoing Personality
- Active listening
- Accurate money handling
- Customer- and service-oriented
- Reliable and punctual
- Cleaning and Sanitizing
- Workstation Setup and Breakdown
- Stocking and Replenishing
- Employee Training and Supervision
- Collaboration and Teamwork
- Product Recommendations
- Building Customer Loyalty
- POS System Operations
- Strong Communication and Interpersonal Skills
Affiliations
- West Carteret Marching Band
- Ann Street United Methodist Youth group and mission work
- Competitive Cheer with Crystal Coast All Stars
- ECA Swim Team
- Appalachian State Young Life
- Leader at Watauga High School Young Life
Timeline
Stylist
Shear Shakti
12.2023 - Current
Server
Peddling Pig
08.2023 - Current
Server
Wheelies
05.2023 - Current
Team Member
Stick Boy Bread Company
10.2022 - 04.2023
Server
Bay Breeze
04.2022 - 08.2022
Front of House Team Member
Chick-fil-A
08.2020 - 08.2022
Sales Associate
Island Traders
03.2019 - 07.2020
Cosmetology -
Caldwell Community College And Technical Institute
High School Diploma -
West Carteret High School