Alicen Fladland
Sisseton,SD
Summary
Knowledgeable Dispatcher with 1 1/2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Dispatcher
Robert’s county sheriff’s office
Sisseton, SD
08.2021 - Current
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, accidents or other traffic and transportation situations.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Kept detailed and updated records of calls in physical and electronic databases.
Special Education Paraprofessional
Sisseton high school
Sisseton, SD
08.2016 - 05.2020
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Provided supplemental supervision in classrooms, schoolyards and cafeterias.
- Supervised test taking and graded papers.
- Improved behavior with modification and positive reinforcement techniques.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Tutored students in course material to improve comprehension.
- Notified instructors of errors or problems with assignments.
- Advised instructor on student behavior or issues requiring immediate attention.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Prepared handouts, study materials and other teaching aids.
- Motivated students using feedback and encouragement.
Behavioral Therapist
Behavior Care Specialists
Sisseton, SD
08.2014 - 08.2016
- Guided clients in developing skills or strategies for dealing with problems.
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Prepared and maintained required treatment records and reports.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Maintained confidentiality of records relating to clients' treatment.
- Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
- Developed and implemented treatment plans based on clinical experience and knowledge.
Education
High School Diploma -
Sisseton High School
Sisseton, SD05.2008
Skills
- Improving Operations
- Processing Orders
- Adjusting Routes
- Service Planning
- Verbal and Written Communication
- Dispatch Recordkeeping
- Effective Communications
- Call Center Software
- Critical Thinker
- Data Entry
Timeline
Dispatcher
Robert’s county sheriff’s office
08.2021 - Current
Special Education Paraprofessional
Sisseton high school
08.2016 - 05.2020
Behavioral Therapist
Behavior Care Specialists
08.2014 - 08.2016
High School Diploma -
Sisseton High School