Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Alicen Weyant

Dallas Center,IA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

2nd Assistant Manager

Menards
Grimes, IA
12.2022 - Current
  • Assisted with the development of staff training programs and materials.
  • Directed daily operations, including scheduling and customer service.
  • Established procedures for receiving, stocking, and displaying merchandise.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of employee attendance and payroll information.
  • Supervised employees in all aspects of job performance by providing guidance and direction.
  • Identified areas needing improvement in store operations and developed solutions accordingly.
  • Provided feedback to management regarding employee performance issues or concerns.
  • Ensured compliance with safety regulations while administering disciplinary action when necessary.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Delivery Coordinator

Menards
Grimes, IA
02.2022 - 12.2022
  • Organized delivery schedules and routes to ensure timely arrival of goods.
  • Monitored stock levels and placed orders when necessary.
  • Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
  • Maintained accurate records of deliveries and invoices in company database.
  • Ensured compliance with all applicable laws and regulations related to transportation of goods.
  • Resolved issues related to incorrect or damaged shipments in a timely manner.
  • Provided support for planning special deliveries such as hazardous materials or oversized items.
  • Managed communication between internal departments and external partners during the delivery process.
  • Assisted with troubleshooting any problems that arose during the loading and unloading process.
  • Coordinated, distributed, and filed paperwork for each delivery.
  • Engaged with customers regarding delivery and merchandise requests.
  • Used organizational skills and abilities with equipment to prepare shipping loads.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Proofread content for typo-free emails and documentation.
  • Responded to customer issues to provide immediate resolution and improve retention.

Stocker

Menards
Grimes, IA
06.2018 - 02.2022
  • Received and processed incoming shipments of merchandise.
  • Stocked shelves with newly arrived products.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Inspected stock for damage or defects and reported issues to management.
  • Provided customer service by answering questions about product location, price and availability.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Removed outdated products from shelves in accordance with company policy.
  • Sorted returned merchandise for restocking or disposal.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Completed documentation related to receiving, stocking, returns and other activities accurately.
  • Lifted materials of varied weights on regular basis.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Resolved or assisted in handling routine customer concerns within established guidelines.

Education

High School Diploma -

Waukee High School
Waukee, IA
05-2017

Associate of Science - Mortuary

Des Moines Area Community College
Ankeny, IA

Skills

  • Employee engagement
  • Invoice Processing
  • Mail handling
  • File Organization
  • Product and service knowledge
  • Employee Scheduling
  • Calendar Management
  • Fast and efficient learner

  • Multitasking

Affiliations

Gardening, crocheting, cross-stitching, mother to a Cub Scout.

Languages

American Sign Language
Limited
German
Limited

References

References available upon request.

Timeline

2nd Assistant Manager

Menards
12.2022 - Current

Delivery Coordinator

Menards
02.2022 - 12.2022

Stocker

Menards
06.2018 - 02.2022

High School Diploma -

Waukee High School

Associate of Science - Mortuary

Des Moines Area Community College

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Alicen Weyant