- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Personal Development and Self-Improvement
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Fashion
- Interior Design
Aliceona Bell
Summary
A seasoned professional with a proven track record. I excel in customer service and time management. Skilled in interpersonal communication and conflict resolution, I've significantly enhanced customer satisfaction and loyalty. My expertise in multitasking and problem-solving ensures operational excellence and positive outcomes in high-stress environments.
Customer-oriented team member with strong background in customer relations and administrative support.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express Hotel
08.2023 - 12.2024
- Welcoming guest, greeting guest in a courteous and efficient manner.
- Collected room deposits, fees, and payments.
- Check guest in and out of their rooms, and distribute keys.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managing reservations. Handle room reservations made online by phone or in person.
- Provided exceptional service during high-volume periods or challenging situations, Answer questions and providing information, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Esthetician
Aveda
05.2019 - 08.2024
- Licensed skin care professional that offer treatments.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including hair removal, make-up application, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Customer Care Representative
Teleperformance
02.2015 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Sought ways to improve processes and services provided.
Sales Associate
New Pros Communication
07.2014 - 01.2015
- Built relationships with customers to encourage repeat business.
- Enhanced customer loyalty with personalized service and attention to detail.
- Engaged with customers to understand their needs and recommend appropriate products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Discover Card
05.2013 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Collections Agent
JP Morgan Chase
09.2010 - 03.2013
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Making payment arrangements if balance cant be met in full.
Education
High School Diploma -
Beechcroft High School
6100 Beechcroft Rd. Columbus, OH 4322901-2010
Skills
- Customer service
- Time management
- Payment processing
- Problem resolution
- Cash management
- Account updating
- Scheduling
- Conflict resolution
- Data analysis
- Computer literacy and data entry
- Multitasking Abilities
Interests
Certification
- Licensed Esthetician - Ohio Board of Cosmetology.
Timeline
Front Desk Agent
Holiday Inn Express Hotel
08.2023 - 12.2024
Esthetician
Aveda
05.2019 - 08.2024
Customer Care Representative
Teleperformance
02.2015 - 05.2019
Sales Associate
New Pros Communication
07.2014 - 01.2015
Customer Service Representative
Discover Card
05.2013 - 07.2014
Collections Agent
JP Morgan Chase
09.2010 - 03.2013
High School Diploma -
Beechcroft High School