Alice Pamela Caldwell
New Windsor,NY
Summary
Detail-oriented Compliance Administrator dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 4 years of experience in Compliance Administration.
Overview
23
23
years of professional experience
Work History
Compliance Administrator
Pyramid ETC Companies, LLC Dba ETC Companies, LLC
05.2019 - 01.2023
- Managed quality programs to reduce overdue compliance activities
- Maintained and entered Subcontractors Insurance Certificates Company Database and Accounting System
- Continuous follow up with Subcontractors to ensure Insurance are received prior to start of work
- Communicating with Subcontractors, Owners, Local Building Departments, Project Managers, Site Superintendents and others as required
- Assisting with renewing and maintaining all business licenses and required registrations
- Maintaining Subcontractor Contact Database
- Data Entry, Filing, Printing and Copying as needed
Office Manager/Commercial Lines Customer Service Agent
Kay Dina Insurance
10.2015 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Office Administration
- Prepared Certificates of Insurance, Binders and ID Cards
Office Manager/Administrative Executive Assistant
Intercontinental Construction Contracting, Inc.
10.2008 - 10.2015
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Provided administrative support to Project Managers and Quality Control Staff
- Billing & Contract Administrator
- Point of Contact for Subcontractors, Vendors and Suppliers
- Certified Payroll Reports & Timesheet Review
Office Manager
It's All Good Restaurant & Catering Service
08.1999 - 07.2008
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Restaurant and Catering Manager
- Events Coordinator and Customer Service
- Personnel/Human Resource Administrator
Education
No Degree - Paralegal Studies
Berkeley College
White Plains05.2000
Associate of Applied Science - Office Managment
S.U.N.Y @ Farmingdale
Farmingdale, NY05.1988
Skills
- Experience in Compliance Insurance Requirements
- Experience in Insurance Policy Review
- Excellent Verbal and Written Communication
- Computer proficiency, experience with Timberline
- Highly organized with strict attention to detail
- Good judgement with the ability to make timely and sound decisions
- Ability to work independently and as a member of various teams and committees
- Ability to process requests quickly and efficiently
- Ability to provide excellent customer service
- Ability to work efficiently and accurately in a fast-paced environment
Additional Information
Excellent Telephone Etiquette
Independent Leadership Skills
AMS 360 Insurance Data Management System
Timberline
Notary Public, Licensed in NY
Timeline
Compliance Administrator
Pyramid ETC Companies, LLC Dba ETC Companies, LLC
05.2019 - 01.2023
Office Manager/Commercial Lines Customer Service Agent
Kay Dina Insurance
10.2015 - 05.2019
Office Manager/Administrative Executive Assistant
Intercontinental Construction Contracting, Inc.
10.2008 - 10.2015
Office Manager
It's All Good Restaurant & Catering Service
08.1999 - 07.2008
No Degree - Paralegal Studies
Berkeley College
Associate of Applied Science - Office Managment
S.U.N.Y @ Farmingdale
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