Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aliceson Burns

Aliceson Burns

Augusta,GA

Summary

Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 15 + years of experience in workforce assessment.

Overview

14
14
years of professional experience

Work History

Work Force Management Analyst

Teleperformance
Augusta, GA
06.2016 - Current
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps, breaks and PTO,VTO,MTO, and LOA requests.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Produced and updated documents, reports and tracking spreadsheets using Microsoft Excel, IEX, Aspect, I9 and Avaya CMS.

ISM Agent

Teleperformance
Augusta, GA
04.2016 - 06.2016
  • Informed clients of policies and procedures.
  • Resolved caller issues quickly and thoroughly.
  • Obtained client information by answering telephone calls.
  • Advised customers about new products and assisted customers in determining best Type product for needs.
  • Answered 40-75 calls per day.

Store Manager

Circle K
Augusta, GA
11.2014 - 04.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Devised processes to boost long-term business success and increase profit levels.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Assistant Store Manager

Kangaroo Express
Augusta, GA
10.2008 - 11.2014
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Education

Bachelor Of Science - Biochemistry And Molecular Biology

Augusta State University
Augusta, GA
08.1999

College Prep - Biology

Academy of Richmond County High School
Augusta, GA
08.1997

Skills

  • Workforce Improvements
  • Policy Interpretation
  • Promotion Coordination
  • Working with Vendors
  • Employment Recordkeeping
  • Employee Orientation
  • Workforce Development
  • In-Person and Telephone Interviewing
  • Workforce Management System Software
  • Human Resources Management Systems
  • Policy and Procedure Writing
  • Applicant Qualification
  • Workforce Efficiency
  • Management Consulting
  • Computer Hardware Knowledge
  • Data Communications
  • Information Updates
  • Workforce Scheduling
  • Procedures Scheduling
  • Scheduling Appointments
  • Clerical Oversight
  • Benefits Administration
  • Staffing Agency Coordination
  • Database Maintenance
  • Analytical and Critical Thinking
  • Information Protection
  • Time Tracking and Payroll Administration
  • Logical and Methodical
  • Training Development and Execution
  • Temporary and Seasonal Employees

Timeline

Work Force Management Analyst

Teleperformance
06.2016 - Current

ISM Agent

Teleperformance
04.2016 - 06.2016

Store Manager

Circle K
11.2014 - 04.2016

Assistant Store Manager

Kangaroo Express
10.2008 - 11.2014

Bachelor Of Science - Biochemistry And Molecular Biology

Augusta State University

College Prep - Biology

Academy of Richmond County High School

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Aliceson Burns