Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliceson Stiles

Houston,TX

Summary

Professional quality analyst with strong expertise in quality assurance methodologies and process improvement. Proven track record of enhancing product quality through rigorous testing and analysis. Known for excelling in collaborative environments, adapting to changing needs, and driving results. Skilled in defect tracking, test automation, and root cause analysis.

Overview

10
10
years of professional experience

Work History

Senior Quality Analyst

Wipro Limited (META)
07.2020 - Current
  • Lead the Quality department to achieve goals, built an onboarding system, developed team members and skills, developed KPIs and analytical reporting for leadership.
  • Created an onboarding system for new Quality Specialists. Reduced time for onboarding more than 40%, increased department bandwidth as we pushed skilled Quality Specialists into the field.
  • Created system for tracking, analyzing and reporting Quality metrics. This resulted in a ~18% decrease in Incident resolution and greatly increased visibility to quality operations, dropping non-conformance rate ~9%.
  • Led process improvement projects to support operations and exceed quality standards, ensuring bandwidth aligns with operational goals.

Quality Assurance Administrator

US Money Reserve
10.2015 - 07.2020
  • Streamlined QA processes for increased efficiency and reduced testing time, leading to quicker product releases.
  • Assisted in developing company-wide quality assurance standards that were adopted across multiple departments, resulting in improved consistency and performance metrics.
  • Reduced defect rates by promptly addressing issues found through meticulous attention to detail during testing phases.
  • Participated in pre-release meetings, representing the interests of the Quality Assurance department while advocating for high-quality product releases at each stage of development.

Education

Bachelor of Science - Psychology

Del Mar College
Corpus Christi, TX
05-2018

Skills

  • Continuous improvement mindset
  • Expert Excel and Microsoft Office
  • Experienced with QMS Software
  • Experienced with CRM Software
  • Project Management Expertise
  • Expert Soft Skills / People Person / Team Player
  • Process Development/Improvement

Timeline

Senior Quality Analyst

Wipro Limited (META)
07.2020 - Current

Quality Assurance Administrator

US Money Reserve
10.2015 - 07.2020

Bachelor of Science - Psychology

Del Mar College

Similar Profiles

CREATE PROFILE
Aliceson Stiles