Aliceson Wade
Miami Gardens,FLORIDA
Summary
Enthusiastic Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated student interested in applying excellent communication and interpersonal skills to data entry role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Amara Cay Resort
Islamorada, FLORIDA
04.2021 - 11.2023
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Education
GED -
Homestead High School
Homestead, FL09-2024
Skills
- Staff evaluations
- Cleaning practices
- Department coordination
- Staff Scheduling
- Employee evaluations
- Performance Evaluation
- Training and mentoring
- Quality assurance and control
- Quality Assurance Controls
- Staff Training and Development
- Quality improvements
- Quality Assurance
- Customer Service
- Supply Inventory Management
- Task Delegation
- Expense Tracking
- Budget Administration
- Data Archiving
Timeline
Housekeeping Supervisor
Amara Cay Resort
04.2021 - 11.2023
GED -
Homestead High School
Similar Profiles
Fabiola DesirFabiola Desir
Laundry Attendant at Amara Cay ResortLaundry Attendant at Amara Cay Resort
Sethembakuye MadumaSethembakuye Maduma
Bartender at Amara Cay ResortBartender at Amara Cay Resort
DONTRELL LIPSCOMBDONTRELL LIPSCOMB
Housekeeping and Laundry Attendant at Amara Cay ResortHousekeeping and Laundry Attendant at Amara Cay Resort