Alice [Wyatt] Baker
Phoenix,AZ
Summary
Experienced and engaging leader with over 8 years of experience developing and leading diverse teams in the service industry. Successfully drove sales across 4 high-volume stores during tenure at an industry-leading business. Created a synergetic culture and growth mindset among teams, fostering collaboration and innovation. Passionate about leadership, supported mentees through one-on-one meetings and utilized evaluation resources to identify growth opportunities. Emphasized improvement of customer service metrics through shoulder-to-shoulder coaching of speed, friendliness, and order accuracy, achieving and maintaining a 52-week high in customer connection score. Ready to contribute to the success of a thriving small business with mental flexibility and a determined outlook.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2016 - Current
- Led team in mock food safety inspections, achieving passing scores with zero critical violations consistently for over a year.
- Emphasized improving customer service metrics through shoulder-to-shoulder coaching of speed, friendliness, and order accuracy, achieved and maintained a 52-week record in customer connection score.
- Implemented and enforced company policies and procedures to ensure consistent and high-quality customer service.
- Trained and mentored team on change leadership.
- Conducted inventory counts to ensure accurate stock levels and placed orders as needed to maintain inventory
- Supervised and evaluated team members' performance to ensure productivity and efficiency
- Coached supervisors on inventory accuracy and beverage accuracy to minimize waste
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Brew Crew Manager
Hanai Coffee and Cocktails
03.2023 - 07.2023
- Led hands-on training sessions for new and existing brew crew members to ensure high-quality coffee and cocktail preparation
- Provided leadership and guidance to team to ensure best practices in inventory, food safety, and customer service
- Established and emphasized a positive and collaborative work environment, fostering teamwork and employee satisfaction
- Collaborated with the management team to develop and implement strategies to increase efficiency and productivity in coffee and cocktail preparation, such as optimizing workflow, and streamlining processes
- Placed orders and monitored inventory to minimize waste
- Monitored the work of team to identify gaps in task completion and offered hands-on coaching to ensure gap closure
Education
Bachelor of Arts - Psychology (Incomplete)
Arizona State University
Tempe, AZ01.2020
High School Diploma -
Desert Ridge High School
Mesa, AZ01.2017
Skills
- Team Management
- Leadership Development
- Customer Service Improvement
- Inventory Management
- Inclusivity and Compassion
- Performance Evaluation
- Efficiency Optimization
- Food Safety
References
- Kate Mayeski, Manager, Starbucks , 480-305-3073, kate.mayeski@starbucks.com
- Josh Wakamura, Former General Manager, Hanai Coffee & Cocktails, 808-445-8973, joshwakamura@gmail.com
Timeline
Brew Crew Manager
Hanai Coffee and Cocktails
03.2023 - 07.2023
Shift Supervisor
Starbucks
08.2016 - Current
Bachelor of Arts - Psychology (Incomplete)
Arizona State University
High School Diploma -
Desert Ridge High School
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