Alice X. Jones
Whitwell,TN
Summary
Encouraging individual and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Night Manager
Songbirds Foundation
02.2022 - 10.2024
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Helped organize and manage successful events with attendance of over 300 people.
- Handled ticket sales by answering phone calls and responding to emails.
- Oversaw event operations to keep running smoothly.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Directed and supervised event staff to maintain seamless event operations.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Increased customer service ratings significantly through personable service.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Attended staff meetings and brought issues to attention of upper management.
Retail Sales Worker
Collective Clothing
10.2023 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
Catering Staff Member
Tivoli Theatre Foundation
10.2022 - 03.2023
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for artist satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Managed time to juggle multiple tasks simultaneously with ease.
- Assisted in setting up and breaking down kitchen stations.
- Maintained composure and work quality while under stress.
- Lifted and carried heavy materials.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cleaned and organized kitchen, dining and service areas.
Housekeeping Cleaner
Heart 'n Home
01.2016 - 02.2018
- Prepared rooms with top-notch standards every time.
- Responded to requests from patrons for linens and toiletries.
- Handled guest complaints about housekeeping services and referred problems to management.
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
Education
High School Diploma -
Gateway Christian Highschool
06.2019
Skills
- Customer service expertise
- Deadline Management
- Guest Relations
- Strong Work Ethic
- Leadership Qualities
- Employee Training
- Event Coordination
- Collaborative
- Interpersonal
- Efficient and Detail-Oriented
- Adaptability
- Calm and Professional Under Pressure
- Service Oriented
- Cash Handling Accuracy
- Social Media Marketing
- Problem-solving skills
- Security awareness
- Reservations Management
- Complaint Handling
Timeline
Retail Sales Worker
Collective Clothing
10.2023 - 07.2024
Catering Staff Member
Tivoli Theatre Foundation
10.2022 - 03.2023
Night Manager
Songbirds Foundation
02.2022 - 10.2024
Housekeeping Cleaner
Heart 'n Home
01.2016 - 02.2018
High School Diploma -
Gateway Christian Highschool