Alicha Jamroonchat
Star,ID
Summary
Possess excellent communication skills, can multitask efficiently, and able to work independently or as part of a team. Has experience in customer service, inventory management, and cash handling. Adaptable and open-minded, always willing to learn new skills and systems. Strong attention to detail, ensuring tasks are completed accurately and on-time. Willing to work flexible hours, including weekends and holidays, to meet the needs of the business. Eager to contribute to a positive team environment and enhance customer experience.
Overview
6
6
years of professional experience
Work History
Social Media Specialist
College Of Western Idaho
09.2023 - Current
- Assisted in organizing events such as school events.
- Create poster or graphic for each events.
- Manage Newsletters for every week.
- Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
- Developed social media content and scheduled posts to coincide with target audience usage.
Online Personal Shopper
Walmart 5841
03.2022 - Current
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Coordinated with vendors to ensure timely deliveries of products.
- Processed refunds, returns and exchanges efficiently.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, hired and trained new hires to optimize profitability.
- Replenished and arranged items to maintain appearance.
- Identified customer needs by asking questions and advising on best solutions.
Head Prep Cook and Shift Lead
Westside Pizza
05.2021 - 10.2023
- Prepared high-quality food items according to standardized recipes and instructions.
- Set up, stocked, and maintained work stations with all necessary supplies.
- Ensured all food products were stored at the proper temperature.
- Monitored food preparation and serving areas to ensure quality standards were met.
- Kept accurate records of inventory levels, production schedules, and other related documents.
- Rotated product ensuring freshness of ingredients used in daily preparations.
- Responded promptly to customer complaints regarding quality of food being served.
- Directed kitchen staff on portion control methods while preparing meals.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Performed workstation prep prior to shift start.
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
Assistant Baker
Sea Salt
03.2022 - 08.2022
- Maintained a clean, sanitary work area in accordance with food safety regulations.
- Stocked ingredients needed for daily baking production.
- Measured and mixed ingredients according to recipes.
- Prepared doughs for bread, rolls, muffins, pies, cakes and other baked goods.
- Decorated cakes with icing, glazes and toppings as requested by customers.
- Followed instructions precisely when mixing batters or kneading dough.
- Organized inventory shelves to ensure that supplies were easily accessible during busy periods.
- Cleaned up spills quickly to maintain a safe working environment.
- Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
- Filled orders requesting custom icing or fondant designs, incorporating lettering and images into decorations according to customer requests.
Imsabai Thai Restaurant
Server Jobs
02.2018 - 12.2020
- Basic food preparation
- Kitchen staff coordination and shift lead.
- Greeted guests upon their arrival and provided them with menus.
- Managed reservations for multiple tables simultaneously.
- Provided excellent customer service to all patrons of the restaurant.
- Maintained a clean and organized work environment at all times.
- Performed daily side work duties such as restocking silverware, condiments, and other supplies as needed.
- Followed health code regulations when handling food items or preparing meals for customers.
- Checked on customers throughout their meal to ensure satisfaction with their order.
- Monitored dining room activities to ensure compliance with company policies and procedures.
- Assisted in setting up special functions within the restaurant such as private parties or banquets.
- Trained new employees on proper food handling techniques and customer service standards.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
Associate of Arts - Media Arts
College of Western Idaho
Nampa, ID12.2024
High School Diploma -
Satrirachinuthit School
Thailand2019
Skills
- Kitchen Organization
- Ingredient Preparation
- Inventory Stocking
- Food Processing
- Stock Rotation
- Customer Service
- Highly Motivated
- Active Listener
- Performance Improvement
- Time Management
- Customer Service Management
- Cash Handling
- Creative Problem-Solving
- Team Leadership
- Team Motivation
Timeline
Social Media Specialist
College Of Western Idaho
09.2023 - Current
Online Personal Shopper
Walmart 5841
03.2022 - Current
Assistant Baker
Sea Salt
03.2022 - 08.2022
Head Prep Cook and Shift Lead
Westside Pizza
05.2021 - 10.2023
Imsabai Thai Restaurant
Server Jobs
02.2018 - 12.2020
Associate of Arts - Media Arts
College of Western Idaho
High School Diploma -
Satrirachinuthit School