Alicha Killion
Elizabethtown
Summary
Results-driven Sr. Engineer with expertise in network engineering, focusing on cross-functional collaboration, attention to detail, and technical presentations. Proven ability to enhance client relationships and implement effective solutions.
Overview
32
32
years of professional experience
Work History
Sr. Engineer Cslt - Network Engineering
Verizon Wireless Corporation
Elizabethtown, KY
11.2021 - 12.2025
- Responsible for all new Roaming Implementations and maintained existing relationships with our Domestic and International Partners.
- Implemented Network Components, troubleshooting and testing of all configurations in multiple internal platforms.
- Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
- Collaborated with other departments to facilitate successful project completion.
Customer Service Coordinator
Verizon Wireless Corporation
Elizabethtown, KY
03.2021 - 11.2021
- Managed customer inquiries through multiple channels, enhancing response efficiency and service quality.
- Provided support for technical support, payment processing and collection teams.
- Developed and implemented training materials for new hires, improving onboarding process and service consistency.
- Resolved complex customer issues by collaborating with cross-functional teams, driving customer satisfaction improvements.
Revenue Assurance Coordinator
Bluegrass Cellular
Elizabethtown, KY
07.2016 - 04.2021
- Coordinated cross-departmental projects to enhance operational efficiency and streamline communication.
- Developed training materials and conducted sessions to improve staff performance and knowledge retention.
- Collaborated with management to implement process improvements that increased productivity.
- Provided support to Revenue Assurance teams on daily operations.
- Led initiatives for compliance with corporate policies, ensuring adherence to industry standards and regulations.
- Mentored junior coordinators, fostering professional growth and enhancing team capabilities in project execution.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Roaming Coordinator
Bluegrass Cellular
Elizabethtown, KY
07.1998 - 06.2016
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
- Developed training materials and conducted workshops to improve staff performance and operational efficiency.
- Implemented process improvements to reduce project turnaround times and increase overall productivity.
- Analyzed data trends to inform strategic decisions and optimize resource allocation across departments.
- Mentored junior staff in best practices, fostering a collaborative team environment focused on continuous improvement.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Trained team members on new services and products to support daily job efforts.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
File Clerk/Customer Service Representative
Bluegrass Cellular
Elizabethtown, KY
11.1995 - 06.1998
- Organized and maintained filing systems for efficient document retrieval.
- Processed incoming and outgoing correspondence to ensure timely delivery.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Operated office equipment to scan and copy documents.
- Answered Incoming calls related to customers bills, phones, plans and all other general questions.
Cashier
Houchens Industries Inc. IGA
Hardinsburg, KY
01.1994 - 10.1995
- Processed customer transactions efficiently utilizing point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate monetary exchanges.
- Maintained cleanliness and organization of checkout areas for optimal safety.
Education
Elizabethtown Community And Technical College
Elizabethtown, KYHigh School Diploma -
Breckinridge County High School
Hardinsburg, KYSkills
- Leadership skills
- Technical presentation
- Teamwork and collaboration
- Computer skills
- Technical expertise
- Attention to detail
- Cross-functional collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 + staff members.
- Received Recognition Awards.
- Recognized multiple times for extraordinary job performance.
- Recognized for multiple years for perfect attendance.
- Chosen by upper management to be the face of Bluegrass Cellular for an add in local paper.
Timeline
Sr. Engineer Cslt - Network Engineering
Verizon Wireless Corporation
11.2021 - 12.2025
Customer Service Coordinator
Verizon Wireless Corporation
03.2021 - 11.2021
Revenue Assurance Coordinator
Bluegrass Cellular
07.2016 - 04.2021
Roaming Coordinator
Bluegrass Cellular
07.1998 - 06.2016
File Clerk/Customer Service Representative
Bluegrass Cellular
11.1995 - 06.1998
Cashier
Houchens Industries Inc. IGA
01.1994 - 10.1995
Elizabethtown Community And Technical College
High School Diploma -
Breckinridge County High School