Alicia Sanchez
Wilmington,IL
Summary
Healthcare professional prepared for administrative roles, bringing valuable experience in patient/customer interaction and record management. Known for reliability in team settings and adaptability to dynamic healthcare environments. Proficient in managing patient/customer information, scheduling, and ensuring smooth communication among staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Clerk
Silver Cross Hospital
08.2022 - Current
- Used Outlook to send and receive e-mails from co-workers within the hospital. Attachments were included.
- Would insert data entry into the computer regarding baby deliveries and baby birth information.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Obtained and organized medical records for office visits and scheduled labs.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
OB Technician
Silver Cross Hospital
08.2022 - Current
- Assisted physicians with cesarean sections, ensuring optimal outcomes for both mother and child.
- Managed workflow in busy labor and delivery units while prioritizing urgent cases effectively.
- Provided hands-on assistance during labor, enabling physicians to focus on critical decision making.
- Maintained accurate medical records to ensure proper documentation of patient history and treatment plans.
- Provided support for laboring mothers, resulting in a more comfortable birthing experience.
- Educated patients on postpartum care, promoting healthy habits for both mother and newborn.
- Ensured a safe environment for both mother and baby by maintaining clean and organized workspaces during labor and delivery procedures.
- Cleaned and sterilized instruments, equipment and surfaces.
- Participated in hospital and clinic staff meetings to discuss patient care.
CNA
Silver Cross Hospital
11.2016 - 06.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
High School Diploma -
Wilmington High School
Wilmington05-2011
No Degree - Certified Nursing Assistant
Joliet Junior College
Joliet, IL09-2014
Skills
- Outlook e-mail
- Data entry
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
Certification
- CNA - Certified Nurse Assistant
- CPR
Languages
English
Timeline
Unit Clerk
Silver Cross Hospital
08.2022 - Current
OB Technician
Silver Cross Hospital
08.2022 - Current
CNA
Silver Cross Hospital
11.2016 - 06.2021
High School Diploma -
Wilmington High School
No Degree - Certified Nursing Assistant
Joliet Junior College
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