Alicia Aguas
Vancouver
Summary
Medical Appointment Scheduler Coordinator at Vancouver Specialty & Rehabilitative Care with , excelling in patient scheduling and HIPAA compliance in managing medical appointments efficiently. Recognized for enhancing patient satisfaction through effective communication and proactive problem-solving, while streamlining appointment processes and fostering strong relationships with healthcare providers. Known for effective team collaboration, adaptability to changing needs, and achieving results. Skilled in communication, time management, and problem-solving, ensuring seamless patient experiences.
Experienced with scheduling patient appointments and managing time-sensitive tasks in healthcare settings. Bilingual in English and Spanish.
Overview
9
9
years of professional experience
Work History
Medical Appointment Scheduler Coordinator
Vancouver Specialty & Rehabilitative Care
02.2021 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Assisted in maintaining a clean, organized work environment that fostered efficient daily operations within the facility setting.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Developed strong relationships with referring physicians'' offices, facilitating seamless coordination of shared patients'' appointments.
- Developed strong relationships with residents and families. Acknowledged communication is important.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Helped implement new scheduling software, streamlining the appointment booking process and improving accuracy.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.
- Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Resolved payment issues for transport cost and provide affordable transportation options that are available.
- Provided Post-Op surgery instructions to resident care managers.
Front Desk Receptionist
LaQuinta Hotel
02.2017 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Greeted visitors warmly, creating positive first impression of organization.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer problems and complaints.
Waitress/Host
Yummy Mongolian Grill
01.2016 - 02.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
GED -
Online GED.
01-2025
Skills
- Appointment scheduling
- Bilingual (English/Spanish)
- Scheduling tests and procedures
- Self motivation
- Team building
- Patient confidentiality
- Insurance verification
- Communication skills
- Time management
- Customer service
- Problem solving
- Team collaboration
- Conflict resolution
- Patient follow-up
- Data entry
- Office organization
- Strong organization
- Reminders coordination
- Follow-up skills
- Calendar management
- HIPAA compliance
- Patient scheduling
- Schedule management
- Appointment coordination
- Patient relations
- Reception oversight
- Multi-line telephone system control
- Payment scheduling and collecting payments
- Multitasking capacity
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Excellent/Effective communication
- Organizational skills
- Organization and time management
- Decision-making
- Detail-oriented
- Patient registration
- Typing speed
- Patient referral
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Medical Appointment Scheduler Coordinator
Vancouver Specialty & Rehabilitative Care
02.2021 - Current
Front Desk Receptionist
LaQuinta Hotel
02.2017 - 02.2021
Waitress/Host
Yummy Mongolian Grill
01.2016 - 02.2017
GED -
Online GED.
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